- Volunteering
- Music
- Knitting and Crocheting
Genevieve Perez
Houston,TX
Summary
Dynamic professional with a proven track record in enhancing customer experience and streamlining operations. Excelled in roles requiring organizational skills and a cooperative attitude, notably improving team productivity by fostering collaboration. Skilled in quick learning and adept at leading teams to exceed goals while maintaining service quality.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate Cashier
DD's Discount
06.2024 - Current
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Security Officer
Allied Universal Security Services
12.2022 - 04.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Community Impact & Initiatives Coordinator
East Harris County Empowerment Council
08.2022 - 11.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
Server Trainer
Dot Coffee Shop
01.2019 - 03.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Cultivated warm relationships with regular customers.
To-Go Specialist
Olive Garden
05.2018 - 01.2019
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
Education
Diploma - Audio Engineering
Avant Media Institute
Houston, TX07-2025
High School Diploma -
North Shore Senior High School
Houston, TX05-2017
Skills
- Quick learner
- Detail-oriented
- Organizational skills
- Time management
- Team leadership
- Cooperative attitude
Interests
Timeline
Retail Sales Associate Cashier
DD's Discount
06.2024 - Current
Security Officer
Allied Universal Security Services
12.2022 - 04.2023
Community Impact & Initiatives Coordinator
East Harris County Empowerment Council
08.2022 - 11.2022
Server Trainer
Dot Coffee Shop
01.2019 - 03.2020
To-Go Specialist
Olive Garden
05.2018 - 01.2019
Diploma - Audio Engineering
Avant Media Institute
High School Diploma -
North Shore Senior High School
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