Genevieve Ponce De Leon
Micro Tax & Accounting LLC
Portage,IN
12
years of professional experience
Reliable, adaptable professional with experience in client onboarding, warehouse operations, and front-line service. Known for attention to detail, teamwork, and time management, with a strong focus on accuracy, confidentiality, and positive client experiences.
Work History
New Accounts Clerk And Customer Service
6 Years 7 Months- Processed new client onboarding documents, verifying accuracy and completeness before account setup.
- Coordinated with clients to collect documents and resolve onboarding discrepancies.
- Reviewed identification and tax forms, identifying and addressing missing information to expedite onboarding process.
- Entered customer data into accounting systems, maintaining organized and compliant records.
- Maintained confidential client information while supporting account intake procedures.
- Cultivated strong client relationships through consistent professionalism and genuine concern for financial well-being.
Warehouse Worker
2 Years 4 Months- Operated handheld scanners to pick, pack, and sort customer orders accurately across fulfillment workflows.
- Trained new associates on warehouse procedures, equipment use, and workplace safety expectations.
- Inspected merchandise for damage, ensuring quality standards before stowing, packing, or shipping.
- Consistently lifted materials weighing as much as 50 pounds.
In-Home Nanny
1 Year 11 Months- Planned age-appropriate activities supporting learning, creativity, and physical development.
- Managed daily childcare routines, including meals, hygiene, naps, and bedtime consistency.
- Prepared nutritious meals and snacks aligned with family preferences and schedules.
- Supervised children's safety indoors, outdoors, and during transportation.
- Communicated updates clearly with parents regarding behavior, needs, and daily progress.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
Cashier
1 Year 1 Month- Processed customer orders accurately at register and handled cash, card, and mobile payments.
- Greeted guests promptly and resolved checkout issues with professional, courteous service.
- Balanced the register drawer and verified totals to maintain accurate end-of-shift reconciliation.
- Supported drive-thru and front-counter operations during busy periods to keep lines moving.
Education
High School Diploma
- General Highschool Diploma
Skills
Account management
Customer service
Document processing
Document verification
Attention to detail
Time management
Multitasking
Problem-solving
Teamwork
Excellent communication
Critical thinking
Organizational skills
Goal-oriented mindset
Timeline
New Accounts Clerk And Customer Service
Micro Tax & Accounting LLC
03.2020 - 10.2026Read More
Warehouse Worker
Amazon
10.2017 - 02.2020Read More
In-Home Nanny
Jessica Gutierrez
11.2015 - 10.2017Read More
Cashier
Hardees Resturamt
08.2014 - 09.2015Read More
James Madison Highschool
High School Diploma
Read More