Dawn Fosnot
Indianapolis,IN
Summary
Accomplished Customer Service Representative and Accounts Receivable Clerk at Central Liquor/Republic National Distributing Comp, renowned for enhancing customer loyalty through exceptional service and critical thinking. Expert in data entry and problem resolution, I significantly improved account accuracy and customer satisfaction. Skilled in both computer proficiency and developing empathetic client relationships, I consistently exceeded service standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Customer Service Representative/Accounts Receivable Clerk
Central Liquor/Republic National Distributing Comp
02.2003 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Developed a comprehensive understanding of industry-specific billing practices and regulations in order to effectively manage customer accounts.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Nursing
University of Tennessee
Martin, TNNo Degree - Nursing
OSU-OKC
Oklahoma CityHigh School Diploma -
Warren Central High School
Indianapolis, IN05.1990
Skills
- Customer Service
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Paperwork Processing
- Order Processing
- Clerical Support
- Product Sales
- Account Management
Timeline
Customer Service Representative/Accounts Receivable Clerk
Central Liquor/Republic National Distributing Comp
02.2003 - 07.2024
No Degree - Nursing
University of Tennessee
No Degree - Nursing
OSU-OKC
High School Diploma -
Warren Central High School