GENEVIEVE ROWLAND
Mt. Airy,MD
Summary
Insightful Project & People Manager with solid leadership experience, dedicated to identifying and cultivating team members' skills and talents in support of company values. Polished in implementing continuous enhancements to both new, and existing processes and comfortable operating in ambiguity and failing fast when needed . Flexible, focused and driven team player practiced in leading multiple simultaneous projects and influencing with and without authority.
Overview
11
11
years of professional experience
Work History
Manager, Strategy
Liberty Mutual Group
Vendor Strategy & Operations
05.2022 - Current
- Promoted to lead a team of 6 project managers, responsible for identifying internal processes eligible for outsourcing, process optimization and support throughout the project lifecycle
- Vendor management: analyze vendor KPI's and metrics and own continuous improvement and efficiencies for both vendor and the business working closely with Procurement and Global Business Service (GBS)
- Support project scope expansion, contract amendments, RFP's and champion automation opportunities within outsourced work
- Assist in creating and delivering presentations used to inform and influence executive leadership, with a focus on organizational change management, strategic sourcing, and cross functional collaboration
- Tasked with creating consistent methodologies across the broader vendor strategy team and enhanced reporting capabilities that provide both qualitative & quantitative measures
- Enhanced team members performance by encouraging self/role development, motivational coaching and providing cross-functional opportunities and stretch projects
Sr Project Manager
Liberty Mutual Group
Vendor Strategy & Operations
10.2021 - 05.2022
- Consult and partner with internal stakeholders across the enterprise on high quality, cost-effective solutions that may include outsourcing, automation or optimization of current processes
- Oversee the transition and execution of existing work flows in a multi year, sensitive roadmap that directly support the organizations strategic goals- often under NDA
- Owned the project lifecycle: from process walk and optimization, through satisfactory KPI's and quality assurance metrics
- Built and maintained strong partnerships with cross-functional teams, external vendors and internal stakeholders .
- Develop, prepare and present compelling, engaging and informational presentations to various levels of leadership, including internal stakeholders , and external vendors.
Sr. Program Manager
Liberty Mutual Group
Incubator- New Product Expansion
03.2020 - 10.2021
- Negotiated multiple project objectives, post pilot launch, with Division Senior Vice Presidents and Managers of such departments as Information Systems, Product, Underwriting, Claims, Sales, IT, Legal & Compliance and New Product Marketing in a multi-month "end to end" process review.
- Over a 2 year period, managed a matrixed team solely responsible for the overall operations of the program, including Third Parties Administrators, Vendors and multiple internal resources.
- Provided comprehensive analysis to organization Executive Leadership , identifying gaps and risks detected during start up phase and subsequent launch of the pilot products and providing a final recommendation
Program Manager
Liberty Mutual Group
Incubator- New Product Expansion
12.2018 - 03.2020
- Joined an internal matrix "start-up", in the pre-launch phase. Team was responsible for operationalizing a new-to-market suite of insurance products with 5 year projections of $100M
- Collaborated with cross functional managers to develop and design program resource plans, SOP's, marketing materials, legal documents and vendor KPI's
- Identify, onboard and provide ongoing Relationship Management for multiple Third Party partnerships- critical to the product servicing and customer experience
- Implemented sustainable processes in collaboration with multiple shared services, operating in a lean and expense conscious environment
- Generated and delivered risk reports, program review presentations and other program status updates to pilot sponsor and other Executive Leadership
Relationship Manager
Liberty Mutual Group
Strategic Partnerships
09.2012 - 12.2018
- Responsible for the overall profitability and retention of a book of business who partner with Liberty Mutual to offer insurance products as a voluntary employee benefit ( auto. home, life, pet)
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Collaborated with sales team to collectively drive growth and market share.
- Maintain broker relationships in conjunction with client management; responsible for contract and commission negotiations
Education
MBA - Leading Organizations & People
University of Maryland
University College2018
Bachelor of Arts - Corporate Communication
The University of Baltimore
2006
Skills
- Growth mindset
- Strategic Planning
- Managing up/building relationships
- Vendor/contract management
- Prioritizing & driving decisions
- Project management
- Process implementation & optimization
- Cross-functional support
- Third Party relationship management
Timeline
Manager, Strategy
Liberty Mutual Group
05.2022 - Current
Sr Project Manager
Liberty Mutual Group
10.2021 - 05.2022
Sr. Program Manager
Liberty Mutual Group
03.2020 - 10.2021
Program Manager
Liberty Mutual Group
12.2018 - 03.2020
Relationship Manager
Liberty Mutual Group
09.2012 - 12.2018
MBA - Leading Organizations & People
University of Maryland
Bachelor of Arts - Corporate Communication
The University of Baltimore
System/Technical Proficiencies
- Smartsheet
- Jira
- Power BI
- Workfront
- Microsoft Office Software
Professional Licenses
- Property & Casualty
- Life & Health
System/Technical Proficiencies
- Smartsheet
- Jira
- Power BI
- Workfront
- Microsoft Office Software
Professional Licenses
- Property & Casualty
- Life & Health
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