Genevieve Van Duyne
Alpharetta,GA
Summary
Proven ability to achieve operational effectiveness while meeting goals and delivering financial results. Coordinates multiple teams to accomplish daily sales/marketing operations while adhering to tight service delivery schedules. Focuses on customer satisfaction and retention, monitors competitive environment and seeks to stay ahead of competitors through sales, marketing and customer service.
Overview
8
8
years of professional experience
Work History
Senior Sales Department Representative
SOCi
11.2021 - Current
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Pipeline created of almost 6 million in ARR in 2022
- Most meetings booked and opportunities created in 2022 in Property Vertical
- Named Rookie of the Year in the SDR division in 2022
- Worked closely with prospects to maintain communications and assess overall needs and resolve pain points
- Created weekly reports for prospects
- Assisted Property team as a leader trainings in warm calls, cadence writing and provided overall guidance on how to build rapport.
Senior Property Manager
Carter Haston Real Estate Services
05.2017 - 11.2021
- Accountable for operations and performance of home base asset (335 units) whilst overseeing additional
property in Alpharetta (210 units)
• Named Manager of the year for 2018 whilst obtaining Number One in Resident satisfaction and Curb Appeal for the Atlanta portfolio
• Maintained occupancy of 95.8% yearly vs. budgeted 94.1%
• Maintained above 53% renewal ratio in 2018 and have held above 52.3% in 2019 vs. budgeted 50%
• Grown new lease rents by 1.4% and renewal rents by 3.3% in 2020
• Beat NOI goal of $3,510,722.27 by (1.34%) in 2018. YTD beating NOI goal of $3,295174.8 by (4.85%)
• Negotiated elevator repair contract and reduced contracted price by 26%
• Generated incremental revenue by increasing termination fees, parking space premiums and storage
• Responsible for obtaining bids, hiring vendors and overseeing in place contracts, whilst communicating
changes to a third-party client
• Co-managing secondary property to compile, analyze and report monthly financial results
• Leading full interior/exterior and amenity renovations at secondary property
• Created tailored employee training and development plans for four properties in Atlanta
• Leadership of team resulted in 4 team members being promoted based on excellent performance and delivery of results.
Property Manager
Campus Apartments
03.2015 - 05.2017
- Responsible for operations while leasing and renovating a 628-bed property
• Promoted within 7 weeks to General Manager of new fund asset
• Increased rates by 4.5% and leased the property to full occupancy of 94.59%
• Boosted renewals by 33% in 6 weeks
• Managed $6 million interior renovation of newly acquired fund asset property
• Analyzed the market trends and developments to establish competitor rates and incentives
• Created Marketing plan and Budget for 2016-2017
Education
Marketing And Communications
The University of Alabama
Tuscaloosa, ALSkills
- Sales Strategy and
Execution - Marketing/Social Media Development and Execution
- Google Analytics certified
- Contract Negotiation
- Outbound Sales Calling
- Staff Training
- Account Management in the South East, East and Canada
- Market Research
- Strategy Development
- Network Development across USA/Canda
- Provides Superior Customer Service
- Sales Force/SalesLoft/6sense/Entrata/ Yardi/ Yieldstar/Onesite
expertise
Timeline
Senior Sales Department Representative
SOCi
11.2021 - Current
Senior Property Manager
Carter Haston Real Estate Services
05.2017 - 11.2021
Property Manager
Campus Apartments
03.2015 - 05.2017
Marketing And Communications
The University of Alabama
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