GENEVIEVE WENTI IFOPO
Cedar City,UT
Summary
Competent and always ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Highly efficient as a security guard and sales intern, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Adaptable crew member, accurate in completing orders, replenishing serving stations and excellent customer support. . Light-hearted and friendly professional skilled in customer service.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
04.2023 - 10.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Always make sure working station have all utensils, clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to increased sales by 10% or to reach certain percentage goal.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions. Supported, greet, and provide assistance to customers who are need of help.
- Adhered to company safety standards for emergency situation.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on working area frequently to clean up spills, wipe down tables and restock stations. Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Security Guard
IPS
03.2021 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Permitted entry with escort for approved persons into secure locations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Summer Sales Intern
Vivint Solar
01.2020 - 02.2021
- Offered expert product knowledge, recommending specific brands in alignment with style preferences and budgets. Organized and co-facilitated wardrobe seminars for new team members, facilitating smooth on-boarding.
- Generated new business and increased foot traffic via personal marketing and online networking. Cultivated strong customer relationships through efficient service, achieving 90% increase in repeat business.
- Implemented cross-selling and upselling techniques based on client interests and tastes, increasing total profits per customer. Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Contributed to team objectives in fast-paced environment. Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Kanana Fou High School
Tafuna, American Samoa06.2012
Skills
- Positive Company Representation
- Hospitality Service Expertise
- Workplace Efficiency
- Verbal and Written Communication
- Organization and Time Management
- Teamwork and Collaboration
- Complex Problem-Solving
- Performance Improvement
- Willingness to Learn
- Dependable and Cooperative
- Attentive and Observant
- Detailed Oriented
- Computer Skills
- Positive Customer Engagement
- Coordinating Reservations
- Salesmanship
- Handling Complaints
- Customer Support
- Leadership
Timeline
Cashier
Walmart
04.2023 - 10.2023
Security Guard
IPS
03.2021 - 11.2022
Summer Sales Intern
Vivint Solar
01.2020 - 02.2021
High School Diploma -
Kanana Fou High School
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