Genika Lollie
Bastrop,LA
Summary
Dynamic Vending Route Driver with proven expertise at Fed Ex Ground in optimizing machine functionality and enhancing team performance. Skilled in route planning and cash management, I excel in troubleshooting and maintaining equipment, ensuring seamless operations. Recognized for exceptional customer service and collaboration, driving satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Vending Route Driver
Fed Ex Ground
Monroe La
07.2025 - Current
- Reduced downtime for machines by promptly troubleshooting issues and coordinating repairs when necessary.
- Managed cash collections from machines, accurately counting funds and depositing them according to company procedures.
- Contributed to team success by assisting fellow route drivers during peak times or absences.
- Ensured proper machine functionality through regular maintenance, cleaning, and minor repairs.
- Safely operated company vehicles while adhering to all traffic laws and regulations, ensuring timely deliveries without accidents or incidents.
- Inspected and loaded delivery trucks and picked up customer returns.
- Operated delivery vehicles safely and efficiently.
Fuel Clerk
Super 1 Foods
Bastrop, LA
08.2005 - 07.2025
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Monitored fuel levels to prevent shortages and communicate timely orders for replenishment.
- Facilitated seamless payment transactions for customers using cash, credit cards or loyalty programs, enhancing customer convenience.
- Participated in team meetings and training sessions to stay up-to-date on industry best practices, improving overall performance.
- Enhanced safety measures by conducting regular inspections and maintenance of fuel equipment.
- Trained new employees on proper procedures and safety protocols, increasing overall efficiency.
- Provided exceptional service through quick problem resolution, resulting in satisfied returning customers.
- Increased productivity by multitasking between cashier duties and attending to customers at the fuel pumps.
- Collaborated with team members to maintain cleanliness and organization of the fuel area.
- Assisted customers with fuel pump usage, ensuring a positive experience.
- Improved customer satisfaction by providing friendly and efficient service at the fuel station.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bastrop High School
Bastrop, LA05.1998
Skills
- Loading and unloading
- Driving proficiency
- Route planning
- Stock rotation
- Product merchandising
Additional Information
My objective is to obtain full time employment using my skills for advancement. My qualifications are answering phones, customer service, teamwork, problem solving, leadership skills, daily inventory counting, cashier, money counting skills, organization skills, positive people person, very hard working, eager to learn, dependable, honest and loyal.
Timeline
Vending Route Driver
Fed Ex Ground
07.2025 - Current
Fuel Clerk
Super 1 Foods
08.2005 - 07.2025
Bastrop High School