Genise Baker
Rochester,NY
Summary
Skilled Residence Manager with extensive experience in residential management, budgeting, and compliance. Proven ability to manage daily operations and foster positive resident relations through effective communication and team leadership. Ready to leverage expertise to enhance residential services and safety in a dynamic new environment.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Residence Manager
Mary Cariola
Rochester, NY
2025.11 - 2026.09
- Managed daily operations of residential facilities for individuals with disabilities.
- Supervised staff to ensure quality care and support for residents.
- Coordinated schedules and activities to enhance resident engagement and well-being.
Residence Manager
CDS Monarch
Rochester, USA
2007.10 - 2025.09
- Engaged in community events with local businesses and organizations to promote awareness of residence programs.
- Compiled monthly progress reports detailing trends in individual relations, occupancy levels, repairs, and changes in health or medication.
- Ensured compliance with all state and federal housing regulations through regular inspections of the property.
- Trained, Interviewed and supervised Assistant Manager as well as direct support professionals staff and evaluated performance.
- Trained new employees on proper procedures for handling resident complaints and requests.
- Conducted regular check-ins and meetings with residents, addressing concerns and providing resources for personal and academic success.
- Prepared monthly progress reports outlining current trends in individual relations, occupancy levels, repairs, changes in health or medication.
- Managed and maintained documentation and records related to resident interactions and incidents.
- Completed monthly fire drill evacuations for safety compliance and monthly inspections of fire extinguishers.
- Organized regular maintenance checks for oversight of safety in and outside the home.
- Supervised staff housekeeping work to verify completion.
- Provided customer service support to individuals and families with responding to inquiries and resolving issues in a timely manner.
- Assisted with interviewing applicants during leasing process ensuring only qualified renters were accepted into the program.
- Administered, coordinated, and recommended disciplinary and corrective actions.
- Conferred with medical personnel to better understand and accommodate individual resident needs.
- Prepared and administered individual medications through medical certification.
- Provided transportation and companionship for leisure trips and medical appointments.
- Trained, interviewed, and supervised assistant manager and direct support professionals while evaluating staff performance.
- Developed program plans for individuals and assisted in plan development.
- Prepared an approved monthly calendar food menu for individuals' daily meals.
Education
High School Diploma - vocal major
School of the Arts
Rochester, NYSkills
- Residential management
- Lease administration
- Budgeting and financial management
- Property inspections
- Program development
- Behavior monitoring
- Time management
- Organizational skills
- Multitasking
- Problem-solving
- Team leadership
- Effective communication
- Verbal and written communication
- Excellent communication
- Relationship building
- Adaptability and flexibility
- Reliability
- Active listening
- Decision-making
- Teamwork and collaboration
- Professionalism
- Property inspections
Certification
- CPR/First aid certified
- S.C.LP certified
- Medication certified
Timeline
Residence Manager
Mary Cariola
2025.11 - 2026.09
Residence Manager
CDS Monarch
2007.10 - 2025.09
High School Diploma - vocal major
School of the Arts