Summary
Overview
Work History
Education
Skills
Timeline
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Genise Henningsen

Baltimore

Summary

Dynamic E-Commerce Specialist with a proven track record at Amazon, enhancing online sales through effective SEO strategies and collaborative marketing campaigns. Skilled in customer support and problem-solving, I excel in driving conversions and fostering client relationships, ensuring exceptional service and satisfaction in fast-paced environments.

Overview

9
9
years of professional experience

Work History

E-Commerce Specialist

Amazon
05.2021 - Current
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Maintained working knowledge of company products, services and promotions.
  • Boosted online sales by implementing effective SEO strategies and optimizing product listings.
  • Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
  • Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.

Sales Associate

Comcast
08.2019 - 10.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Customer Service Team Lead

Nordstrom
12.2016 - 01.2019
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
  • Escalated issues to proper supervisors when standard processes were not effective.

Education

Bachelor of Science - Criminal Justice

Purdue Global
Indianapolis, IN
11-2026

Skills

  • Customer support
  • Order fulfillment
  • Search engine optimization
  • Paid advertising
  • Budget planning
  • Conversion rate optimization
  • Client relationship development
  • Shipping management
  • Inventory coordination
  • Sales expertise
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Excellent communication
  • Team collaboration

Timeline

E-Commerce Specialist

Amazon
05.2021 - Current

Sales Associate

Comcast
08.2019 - 10.2021

Customer Service Team Lead

Nordstrom
12.2016 - 01.2019

Bachelor of Science - Criminal Justice

Purdue Global

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Genise Henningsen