Genna Brownback
Loysville,PA
Summary
Proven leader at Pennian Bank, adept in operations management and fostering strong relationships, significantly enhanced client satisfaction and team efficiency. Skilled in staff development and sales management, consistently achieving and surpassing goals. Demonstrates an excellent work ethic and mentoring capabilities, driving success and innovation.
Overview
18
18
years of professional experience
Work History
Regional Branch Manager
Pennian Bank
08.2024 - Current
- Conducted thorough performance evaluations to identify strengths, areas for improvement, and potential advancement opportunities among staff members.
- Expanded market presence with targeted outreach strategies that attracted new business opportunities.
- Boosted client satisfaction rates through personalized attention to their needs while maintaining strict confidentiality standards.
- Enhanced communication within the team through regular meetings, clear expectations, and open channels for feedback.
Assistant Branch Manager
Pennian Bank
04.2016 - 07.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Consumer Services Officer
Pennian Bank
01.2010 - 01.2012
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Head Teller
Pennian Bank
02.2007 - 01.2010
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
Education
Banking And Financial Support Services
PA Bankers Association, Advanced School of Banking
06.2012
Skills
- Operations Management
- Staff Development
- Sales management
- Branch Operations Management
- Excellent work ethic
- Relationship building and management
Timeline
Regional Branch Manager
Pennian Bank
08.2024 - Current
Assistant Branch Manager
Pennian Bank
04.2016 - 07.2017
Consumer Services Officer
Pennian Bank
01.2010 - 01.2012
Head Teller
Pennian Bank
02.2007 - 01.2010
Banking And Financial Support Services
PA Bankers Association, Advanced School of Banking