Genne Souvannasane

• Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
• Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
• Maintained high-level work standard achieving 100% accuracy sorting and processing.
• Informed management immediately of sorting issues, conveyor problems and safety concerns.
• Performed well during first, second and third shift rotations.
• Stow package in the right area for it to be delivery

• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Obtained underwriting approval by completing application for coverage.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Maintained high standards of customer service by building relationships with clients.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Met with customers to provide information about available products and policies.

Resolved customer complaint & order food supply for store & prepare employee schedule

• Ensure the food product were kept at the correct temperature & balance cash drawer daily
• Communicate clearly and positively with co-worker and management
• Accurately measure ingredient required for specific food item
• Prepare and serve beverage such as coffee & tea & Fountain drink
• Maintain a sanitation, health and standard in all work area
• Closely followed standard procedure for safe food preparation, assembly and presentation

to ensure customer satisfaction

• Clean food preparation area, cooking surface and utensil
• Work well with teammate and openly invite coaching from the management team

Prepare all ingredient that will be needed during the shift

• Create sandwich deli & wrap & salad & make bread and cookies.
• Operate equipment at the station
• Clean all area and serve customer & clean the restaurant in and out
• Maintain food safety and standard in food preparation
• Ensure equipment is working properly
• Operate the pos system
• Built strong relationships with customers through positive attitude and attentive response.