Gennesie Zuniga
Harrison,NJ
Summary
Enhanced customer satisfaction through effective communication and problem-solving in retail, hospitality, and financial services.,Successfully managed multiple tasks in dynamic environments, contributing to team efficiency.,Utilized a criminal justice background to bring empathy and adaptability to patient-focused financial roles, aligning with future goals in forensic nursing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Tops Diner
Harrison, NJ
08.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to address special requests and dietary restrictions for guests.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
Server
Tommy’s Tavern and Tap
Clifton, NJ
10.2023 - 08.2025
- Provide a welcoming and attentive dining experience for guests
- Take and deliver orders accurately; manage payments and resolve issues
- Maintain a clean and professional service environment
Crew Member
Trader Joe’s
Paramus, NJ
08.2023 - 07.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to address special requests and dietary restrictions for guests.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
Customer Service & Sales Team Member
State Farm
Jersey City, NJ
07.2021 - 09.2022
- Built and maintained client relationships through personalized service
- Educated customers on insurance options and policy needs
- Licensed in Life, Property & Casualty insurance
Sales Consultant
Travelex
Elizabeth, NJ
08.2019 - 03.2020
- Delivered personalized financial product recommendations in a fast-paced retail setting
- Promoted travel-related currency and insurance services
Server
Olive Garden
Secaucus, NJ
05.2018 - 08.2019
- Provided high-quality dining service with attention to guest satisfaction
- Handled food orders, upsold menu items, and addressed guest concerns professionally
Education
High School Diploma -
Harrison High School
Harrison, NJNo Degree - Criminal Justice
Kean University
Union, NJSkills
Financial Services
POS Systems
Time Management
Multitasking
Communication
Spanish
CRM
Data Entry
Leadership
Conflict Resolution
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Memory retention
Team collaboration
Certification
- Life Insurance License State Insurance Board
- Property & Casualty License State Insurance Board
Languages
English (Native)
Spanish (Native)
Timeline
Server
Tops Diner
08.2025 - Current
Server
Tommy’s Tavern and Tap
10.2023 - 08.2025
Crew Member
Trader Joe’s
08.2023 - 07.2025
Customer Service & Sales Team Member
State Farm
07.2021 - 09.2022
Sales Consultant
Travelex
08.2019 - 03.2020
Server
Olive Garden
05.2018 - 08.2019
High School Diploma -
Harrison High School
No Degree - Criminal Justice
Kean University