Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. I improve sales, profit and service metrics through hands-on and proactive leadership of team members and strategic plans. I am motivational and hardworking with expertise in service processes and marketing campaigns..
Hi, I’m
Geno Lavigna
Denver,CO
Summary
Overview
10
years of professional experience
Work History
Bank Of The WestDenver, CO
Business Banking Relationship Manager
01.2023 - Current
Job overview
- Met with customers to assess needs and propose customized solutions.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Structured and finalized secured and unsecured loans.
Bank Of The WestDenver, CO
Branch Manager
05.2015 - 01.2023
Job overview
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
US BankDenver, CO
Branch Manager
07.2013 - 05.2015
Job overview
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Education
Metropolitan State University of DenverDenver, CO
Bachelor of Science from Management
12.1993
University Overview
Skills
- Overseeing Employees
- Coaching and Mentoring
- Sales Process Engineering
- Product and Service Management
- Sales Expertise
Accomplishments
Accomplishments
Achieved President's Club/Top Performer recognition in 2020, 2021 and 2022.
Timeline
Business Banking Relationship Manager
Bank Of The West
01.2023 - Current
Branch Manager
Bank Of The West
05.2015 - 01.2023
Branch Manager
US Bank
07.2013 - 05.2015
Metropolitan State University of Denver
Bachelor of Science from Management