Geno Walker
Saint Petersburg
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Demolition Crew Member
Gulf Coast Construction
06.2020 - 09.2024
- Maintained a safe work environment by strictly adhering to safety protocols and regulations.
- Safely operated heavy machinery, resulting in zero accidents during the project duration.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Customer Service Representative
Apex Accounting Solutions
12.2013 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Stocker
Sam's Club
09.2012 - 07.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Education
Associate of Arts - Business Administration
St. Petersburg College
Clearwater, FL2012
High School Diploma -
Utica High School
Utica, MI06.2010
Skills
- Power tool proficiency
- Debris removal
- Waste disposal
- Concrete cutting
- Critical thinking
- Customer relations
- Active listening
- Problem resolution
- Computer proficiency
Timeline
Demolition Crew Member
Gulf Coast Construction
06.2020 - 09.2024
Customer Service Representative
Apex Accounting Solutions
12.2013 - 12.2018
Stocker
Sam's Club
09.2012 - 07.2015
Associate of Arts - Business Administration
St. Petersburg College
High School Diploma -
Utica High School
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