Jose Flores
Harlingen,TX
Summary
Dynamic professional with a robust background in customer service and demolition, excelling in waste reduction and active listening. Proven track record at One Source for enhancing environmental practices and resolving customer inquiries with efficiency. Skilled in power tool use and critical thinking, adept at maintaining high-quality standards under pressure.
I'm also a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Demolition Crew Member
One Source
09.2021 - 01.2022
- Reduced environmental impact through proper waste management and recycling practices.
- Operated heavy equipment and machines to break down masonry, drywall and brick.
- Wore mandated safety equipment and used correct procedures for total site safety.
- Followed instructions and safety protocols to prevent accidents and injuries.
Customer Service Representative
ROI Call Center Solutions
01.2020 - 03.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
ALORICA Calling Center.
04.2019 - 12.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Back of House Team Member
Chick-fil-A
10.2017 - 11.2018
- Maintained composure and work quality while under stress.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Followed food safety practices and sanitation guidelines.
- Prepared food and drinks while following safe food handling procedures.
- Checked food preparation and presentation to verify quality and consistency.
Education
High School Diploma -
Harlingen High School
Harlingen, TXSkills
- Power tool proficiency
- Debris removal
- Waste disposal
- Concrete cutting
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Cleaning procedures
- Sanitation practices
- Cooking techniques
- Waste reduction
Languages
English
Full Professional
Timeline
Demolition Crew Member
One Source
09.2021 - 01.2022
Customer Service Representative
ROI Call Center Solutions
01.2020 - 03.2021
Customer Service Representative
ALORICA Calling Center.
04.2019 - 12.2020
Back of House Team Member
Chick-fil-A
10.2017 - 11.2018
High School Diploma -
Harlingen High School