Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Ismael Viana

Fort Mill,SC

Summary

30 years of experience as an Optician with significant optical practice in various environments, seeking new challenges & professional opportunities. Proven ability to effectively manage people, lab equipment, and sales.


Overview

32
32
years of professional experience
1
1
Certification

Work History

Certified Optician

Horizon Eye Care
06.2012 - 05.2023
  • At one primary location with occasional multi-site support
  • Provided adjustments of finished spectacles to wearers face and making basic repairs, reproduction or duplication of previously prepared spectacles
  • Holistic management of MEDICARE, MEDICAID & private vision service plan filing for customers
  • Monthly tracking of sales & replenishment of glasses (quantity leveling and PO placement)
  • Internal advisory on lenses and frames with doctors & technicians
  • Trained new recruits
  • Over 10 years, conveyed commitment to providing unsurpassed Customer Service by developing strong relationships within large customer bases, being always resourceful and result driven.

Certified Store Manager

National Vision
04.2001 - 06.2012
  • Different locations in North Carolina)
  • Complete responsibility over a revenue/profit center close to $1M
  • Budgeting & Finance
  • Human Resources and Payroll including full hiring
  • Logistics and Supply chain
  • Managed a team of 4 employees
  • Consistently achieved goals assigned by Corporate
  • Assisted District Manager (20 store responsibility) in various tasks related to store teams.

Apprentice Optician, Lab Technician

Gaston Eye Associates
05.2000 - 11.2000
  • Responsible for checking in patients, prepping patients, completing documents for patients
  • Worked in Sales and Customer Service
  • Acted as an office translator (Spanish)
  • Various assignments
  • Responsible for all aspects of lab work.

Apprentice Optician, Lab Technician

Eyecare Clinic
01.1995 - 01.2000
  • Responsible for inventory controls, accounts payables, filing invoices
  • Dispensed and adjusted glasses
  • Worked in Sales and Customer Service
  • Worked directly with patients
  • Developed all aspects of eye ware.

Apprentice Optician, Lab Technician

Davis Optical
01.1993 - 01.1995
  • Responsible for dispensing and adjusting glasses
  • Worked in Sales and Customer Service
  • Worked as a floater between stores when needed
  • Responsible also for all aspects of lab work.

Lab technician

Factory Eyeglass Outlet
01.1991 - 01.1993
  • Responsible for all aspects of fabricating eyewear, single vision & bifocals progressive
  • Under permit for apprenticeship
  • Dealt directly with patients and took measurements
  • Responsible for laboratory machinery, producing and maintaining weekly inventory count of stock

Skills

  • Intermediate knowledge of NextGen platform
  • Optical Orders
  • Store Merchandising
  • Hand Tools
  • Eyewear Brands
  • Customer Relations
  • Preliminary Testing
  • Patient Flow
  • Glasses Fitting

Certification

A.B.O. certified (American Board of Opticians). In process of renewing N.C.L.E. certified (National Contact Lens Examiners). Intermediate knowledge of NextGen platform.

Languages

Spanish
Native or Bilingual

Timeline

Certified Optician

Horizon Eye Care
06.2012 - 05.2023

Certified Store Manager

National Vision
04.2001 - 06.2012

Apprentice Optician, Lab Technician

Gaston Eye Associates
05.2000 - 11.2000

Apprentice Optician, Lab Technician

Eyecare Clinic
01.1995 - 01.2000

Apprentice Optician, Lab Technician

Davis Optical
01.1993 - 01.1995

Lab technician

Factory Eyeglass Outlet
01.1991 - 01.1993

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Ismael Viana