Gentry Balcerzak

- Pleasantly interacted with customers during busy times to ensure a fun, positive experience for everyone.

- Maintained a well stocked, clean, and organized environment whether it was busy or not, through the full shift.

- Used my strong ability to hold a conversation with each customer, as well as upselling as many people I could.

- Gave customers a warm and friendly greeting upon every arrival ensuring a positive dining experience.

- Took phone calls about reservations, varying questions, and helping resolve customer concerns.

- Demonstrated strong multitasking skills including greeting guests, phone calls, and updating seating logs simultaneously.

- Completed daily side work from opening to closing without fail.

- Maintained a clean, organized work environment whilst keeping the store running efficiently during busy times.

- Properly closed the store down nightly as well as sufficiently counting the tills, and assisting in deposits.

- Successfully resolved customer issues to give them the guaranteed customer satisfaction.

- Delivered superior training and leadership to the team ensuring we went above and beyond in our work performance.