Gentry Scutchfield
Daphne,AL
Summary
Experienced healthcare professional with a solid background in patient care and customer service. Expertise in complex problem-solving and active listening, contributing to improved patient satisfaction and clinic efficiency. Seeking to leverage these skills to enhance patient experiences in a dynamic healthcare setting.
Overview
9
9
years of professional experience
Work History
CNA/Unit Secretary
Infirmaryhealth
12.2020 - 05.2023
- Provided compassionate patient care, assisting with daily living activities and maintaining comfort.
- Monitored vital signs, documenting changes to ensure prompt medical responses.
- Educated patients and families on treatment protocols and health management strategies.
- Managed patient scheduling and appointment coordination to optimize clinic workflow
- Streamlined office operations by organizing files and maintaining inventory of supplies
- Facilitated communication between healthcare providers, patients, and administrative staff
Security Guard
Alabama Department Of Corrections
12.2017 - 11.2020
- Monitored facility entrances and exits to ensure security compliance and prevent unauthorized access.
- Enforced regulations and policies, ensuring adherence among inmates and staff for a secure environment.
- Documented daily activities, incidents, and observations in reports for review by supervisory staff and management.
- Responded quickly to emergency situations to assess and deflect issues.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Customer Service Lead
Dicks Sporting Goods
09.2014 - 08.2016
- Led customer service team to enhance overall guest experience and satisfaction.
- Trained and mentored new staff on customer engagement strategies and product knowledge.
- Resolved complex customer inquiries and complaints, ensuring timely follow-up and resolution.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
High School Diploma -
Flomaton High School
Flomaton, ALSkills
- Time management
- Compassionate communication
- Complex Problem-solving
- Clinical documentation
- Multitasking and organization
- Problem-solving
- Critical thinking
- Customer service
- Active listening
- Data entry
Timeline
CNA/Unit Secretary
Infirmaryhealth
12.2020 - 05.2023
Security Guard
Alabama Department Of Corrections
12.2017 - 11.2020
Customer Service Lead
Dicks Sporting Goods
09.2014 - 08.2016
High School Diploma -
Flomaton High School