Geoff Bishop
Columbus
Summary
Results-driven Senior Implementation Specialist with expertise in SQL and data migration. Successfully enhanced onboarding processes, improving customer experience and accuracy. Proven leadership in mentoring teams and fostering client relationships, while applying innovative solutions to complex data challenges. Recognized for achieving record customer service scores in previous roles.
Overview
13
13
years of professional experience
Work History
Senior Implementation Specialist
ServiceTrade
Durham
10.2020 - 03.2026
- Utilize Google Sheets, SQL, and internal tools to efficiently convert and import data
- Consult and convert historical data for onboarding customers in order to ensure a more seamless transition to the new platform
- Facilitated weekly meetings with onboarding customers to address complex data solutions and foster understanding
- Developed and refined onboarding processes for customers, enhancing accuracy and elevating overall experience
- Applied AI to create scripts and tools that streamline complex data solutions for onboarding
- Onboard and train new hires to provide the foundation needed to be a successful Implementation Specialist
- Serve as mentor for junior Implementation Specialists
Administrative Representative/Manager
Enterprise Rent-A-Car
Columbus
06.2018 - 09.2019
- Led area to record high average customer service score over a 12-month period
- Managed rental contracts for six branches, coordinating daily with Branch Managers to address service, logistical, and quality control issues.
- Conducted contract audits, supplying essential information for underwriting and deposit processes.
Assistant Manager
Enterprise Rent-A-Car
Columbus
10.2015 - 06.2018
- Led satellite branch to record customer service scores and increased profitability.
- Trained and mentored new staff on customer service standards.
- Oversaw daily operations for flagship store and satellite locations during interim management.
- Coordinated vehicle inventory management to optimize fleet availability.
Sales Representative/Internet Assistant Manager
Performance Acura
Raleigh
10.2012 - 05.2015
- Engaged customers by providing detailed product information and addressing inquiries.
- Demonstrated vehicle features to enhance customer understanding and interest.
- Developed and maintained electronic client profiles to align with individual goals and needs
- Trained new staff in effective communication techniques and software tools to enhance service delivery
- Assisted in managing dealership inventory through accurate tracking and organization.
Education
Software Engineering Immersive Course -
Momentum
Durham, NC04-2020
Bachelor of Science - Marketing
University of North Carolina at Charlotte
Charlotte, NC12-2010
Skills
- SQL proficiency
- Data migration
- Data conversion
- Experience with Python
- JavaScript development
- Agile experience
- Problem solving
- Leadership
- Decision making
- Client relationship management
- Team collaboration
- Interpersonal communication
- Independent worker
- Remote work
Frameworks Tools and Languages
- SQL
- JavaScript
- Python
- AWS
- GitHub
- Wrangle
Timeline
Senior Implementation Specialist
ServiceTrade
10.2020 - 03.2026
Administrative Representative/Manager
Enterprise Rent-A-Car
06.2018 - 09.2019
Assistant Manager
Enterprise Rent-A-Car
10.2015 - 06.2018
Sales Representative/Internet Assistant Manager
Performance Acura
10.2012 - 05.2015
Software Engineering Immersive Course -
Momentum
Bachelor of Science - Marketing
University of North Carolina at Charlotte