Experienced social worker with 20 years in client advocacy, crisis intervention, and case coordination. Strong commitment to social justice and expertise in trauma-informed care support marginalized communities. Focused on developing programs that empower communities and foster strategic partnerships for sustainable change.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
PRN IP BH Social Worker
Methodist Richardson (Campbell)
03.2023 - Current
Inpatient psychiatric psychosocial assessments with collateral
Discharge planning / follow-up appointments
Collaborated with multidisciplinary teams to develop and implement individualized treatment plans for patients.
Delivered compassionate patient care in a fast-paced inpatient setting, enhancing overall treatment outcomes.
Facilitated group therapy sessions, promoting effective communication and support among participants.
Monitored patient progress and behavior, reporting critical changes to the healthcare team for timely interventions.
Educated patients and families on mental health resources and coping strategies, fostering self-management skills.
Maintained compliance with safety regulations and healthcare standards, ensuring a secure environment for patients.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
EMERGENCY ROOM SOCIAL WORKER
Baylor University Medical Center - Dallas (BUMC)
08.2022 - Current
Psychosocial assessments for post-acute care placement
Trauma emotional support / Bereavement notifications
Advocated for patients' rights and needs, ensuring compliance with healthcare regulations and standards.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
De-escalated stressful situations through individual and family crisis interventions.
Facilitated crisis interventions for patients, enhancing immediate support and emotional stability.
Conducted comprehensive assessments to identify social, emotional, and financial needs effectively.
Collaborated with interdisciplinary teams to develop and implement patient-centered care plans.
Provided crisis counseling and resource referrals, improving patients' access to essential services.
EMERGENCY ROOM HEALTH UNIT COORD / PCT
Baylor University Medical Center - Dallas (BUMC)
01.2016 - 01.2022
CPR certified
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assist patient and medical staff as needed with various medical procedures.
Coordinated patient admissions and discharges, ensuring accurate documentation and compliance with hospital policies.
Facilitated communication between medical staff and patients, enhancing care delivery and satisfaction.
Managed patient records and data entry using electronic health record systems, improving workflow efficiency.
Trained and mentored new staff on operational procedures, fostering a collaborative team atmosphere.
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
EMERGENCY ROOM UNIT COORDINATOR
Medical City of Dallas
01.2015 - 11.2016
Coordinated patient admissions and discharges, ensuring efficient workflow and timely care delivery.
Managed patient records with attention to confidentiality, enhancing compliance and data accuracy.
Facilitated communication between medical staff and patients, improving patient understanding of care procedures.
Scheduled and coordinated appointments, optimizing department efficiency and reducing patient wait times.
Developed and maintained patient tracking systems, enhancing the accuracy of patient care metrics.
Enhanced patient satisfaction by streamlining the admission process and reducing wait times.
Contributed to a decrease in patient complaints through effective issue resolution and follow-up procedures.
POST-SURGICAL UNIT COORDINATOR
North Central Surgical Center
01.2013 - 01.2015
Coordinated post-surgical patient care, ensuring compliance with safety protocols and improving recovery times.
Managed patient admission and discharge processes, streamlining workflows and enhancing operational efficiency.
Facilitated effective communication between medical staff, patients, and families, fostering a supportive care environment.
Monitored patient vital signs and reported changes to nursing staff, contributing to timely interventions.
Implemented patient tracking systems, improving accuracy in record-keeping and access to critical information.
Collaborated with interdisciplinary teams to develop comprehensive patient care plans and discharge instructions.
Assisted with scheduling and resource allocation, optimizing unit operations and improving patient flow.
Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
UNIT COORDINATOR / MONITOR TECH ACTIVITIES & RECREATIONAL THERAPY SPECIALIST
Ethicus Hospital of Grapevine
01.2009 - 01.2014
Led the coordination of patient activities, enhancing engagement and promoting therapeutic outcomes.
Implemented recreational therapy programs, improving patients' physical and emotional well-being.
Trained and supervised staff in monitoring techniques, ensuring compliance with safety standards.
Facilitated communication between healthcare teams, streamlining patient care processes and improving outcomes.
Developed individualized therapy plans, addressing patient needs and fostering recovery through structured activities.
Conducted assessments to evaluate patient progress, refining therapeutic approaches for optimal results.
Managed scheduling and logistics for therapy sessions, optimizing resource allocation and maximizing patient participation.
Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
LIMITED X-RAY TECHNICIAN / RADIOLOGY SCHEDULING
Hughley Memorial Hospital- Burleson
01.2007 - 01.2009
Performed radiographic imaging procedures, ensuring adherence to patient safety and comfort protocols.
Scheduled and coordinated patient appointments, enhancing operational efficiency within the radiology department.
Maintained accurate patient records and imaging documentation, supporting compliance with healthcare regulations.
Assisted in training new staff on radiographic techniques and safety measures, fostering a collaborative environment.
Collaborated with healthcare providers to ensure timely and effective patient care through imaging services.
Monitored equipment functionality and performed routine maintenance, contributing to operational reliability and safety.
Participated in quality assurance initiatives, identifying areas for process improvement within radiology services.
Maintained examination rooms and restocked medical and radiologic supplies.
Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
Coordinated with other healthcare professionals to provide seamless multidisciplinary care for patients requiring additional tests or treatments after x-ray examinations.
CLINIC ASSISTANT SURGERY COORDINATOR RADIOLOGICAL TECHNICIAN
Dr. Allen S. Kent M.D. P.A
01.2006 - 01.2007
Coordinated surgical scheduling and patient communication, enhancing operational efficiency and patient flow.
Managed radiological imaging procedures, ensuring compliance with safety standards and protocols.
Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
Streamlined patient intake processes, reducing wait times and improving patient satisfaction.
Facilitated patient education on surgical procedures, enhancing understanding and promoting informed consent.
Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
Prepared examination rooms at start of shift and executed quick turnovers between appointments.
Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
Education
Masters of Social Work -
The University of Alabama
01-2022
Bachelor of Human Environmental Science - undefined
The University of Alabama
01-2020
Skills
Crisis intervention
Individual therapy techniques
EHR literacy
Advocacy
Problem-Solving
Strategic and Visionary Thinking
Collaboration
Team collaboration
Adaptability
Verbal communication
Strategic and Visionary Thinking
Accomplishments
HONORABLE DISCHARGE- SPECIALIST The United States Army 88M 2000-2006
ALPHA SIGMA LAMBDA- N.H.S. MEMBER & NATIONAL SOCIETY COLLEGIATE SCHOLARS Texas Woman's University 2006
Certification
TX State Licensure # 108271
Timeline
PRN IP BH Social Worker
Methodist Richardson (Campbell)
03.2023 - Current
EMERGENCY ROOM SOCIAL WORKER
Baylor University Medical Center - Dallas (BUMC)
08.2022 - Current
EMERGENCY ROOM HEALTH UNIT COORD / PCT
Baylor University Medical Center - Dallas (BUMC)
01.2016 - 01.2022
EMERGENCY ROOM UNIT COORDINATOR
Medical City of Dallas
01.2015 - 11.2016
POST-SURGICAL UNIT COORDINATOR
North Central Surgical Center
01.2013 - 01.2015
UNIT COORDINATOR / MONITOR TECH ACTIVITIES & RECREATIONAL THERAPY SPECIALIST
Ethicus Hospital of Grapevine
01.2009 - 01.2014
LIMITED X-RAY TECHNICIAN / RADIOLOGY SCHEDULING
Hughley Memorial Hospital- Burleson
01.2007 - 01.2009
CLINIC ASSISTANT SURGERY COORDINATOR RADIOLOGICAL TECHNICIAN
Dr. Allen S. Kent M.D. P.A
01.2006 - 01.2007
Bachelor of Human Environmental Science - undefined
Clinical Intake, MSW, PRN/Social Worker at Methodist Medical Center-RichardsonClinical Intake, MSW, PRN/Social Worker at Methodist Medical Center-Richardson