Geoffrey Bassett
Pearland,TX
Summary
Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Burlington Coat Factoy
07.2024 - 11.2025
- Improved customer satisfaction scores through effective team training and development.
- Streamlined complaint resolution processes, enhancing response times and customer experiences.
- Developed and implemented operational procedures to optimize service delivery efficiency.
- Led a team of customer service representatives, fostering a collaborative and high-performance culture.
- Analyzed customer feedback to identify trends, driving strategic improvements in service offerings.
- Managed escalated issues effectively, ensuring resolution aligned with company policies and standards.
- Mentored staff on best practices for exceptional customer interactions, improving team performance metrics.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Designed incentive programs to motivate staff and improve service levels.
- Increased customer service metrics by 15% in all major categories every 11 out of 12 previous months.
Painter/Mold Remediator
Infinite Home Improvements LLC
10.2020 - 07.2024
- Wood restoration (Strip, sand, and condition)
- Drywall repairs
- Deck painting/staining
- Mold testing and removal
- Indoor air purifying
- Perform all prep work and clean up
- Direct Sales Rep tasked with meeting with customers to provide estimates.
- Customer service rep. Fielding calls from clients to address questions and concerns.
- Managed a team of 12 contractors
Order Selector
McLane
07.2019 - 06.2020
- Select food orders for restaurants.
- Separate product by food type
- Remove poor quality items.
Order Selector/ Fork Operator
Roundy's Supermarket/Kroger
07.2014 - 01.2019
- Selected products for specific routes according to pick sheets.
- Reported inventory balances and cycle counts in both the ERP and WMS systems.
- Oversaw warehousing and storage practices and housekeeping.
- Verified proper temperature levels on all inbound merchandise requiring refrigeration.
- Worked at a rapid pace to meet tight deadlines.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Warehouse Worker
Target
08.2005 - 06.2013
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Selected products for specific routes according to pick system.
- Maintained accurate stock records and schedules.
- Rotated stock by code and receiving date.
- Followed proper selection procedures as established by the company.
- Transported goods from racks, shelves and vehicles.
- Operated powered lift trucks, pallet jacks and forklifts safely, with a 0% incident rate.
- Packed containers and re-packed damaged containers.
- Loaded flatbed by forklift and hand truck.
- Cleared damaged items and loaded freight.
- Unloaded, picked, staged and loaded products for shipping.
Education
Associate of Science - Computer Simulation Programing And Design
Milwaukee Area Technical College
Milwaukee, WISkills
- Safety Orientation training
- Strong work ethic
- Crown Power power equipment certified
- Attention to detail
- Effective multitasking
- Time management
- Team collaboration
- Excellent communication
- Customer service
- Project management
- Data entry
- Microsoft outlook, word, and Excel
- Training and mentoring
- Cash handling
- Complaint resolution
- Staff training
Timeline
Customer Service Manager
Burlington Coat Factoy
07.2024 - 11.2025
Painter/Mold Remediator
Infinite Home Improvements LLC
10.2020 - 07.2024
Order Selector
McLane
07.2019 - 06.2020
Order Selector/ Fork Operator
Roundy's Supermarket/Kroger
07.2014 - 01.2019
Warehouse Worker
Target
08.2005 - 06.2013
Associate of Science - Computer Simulation Programing And Design
Milwaukee Area Technical College