Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
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Geoffrey Bland

Customer Service Specialist
Pittsburgh,PA

Summary

Engaging and creative customer service specialist offering polished interpersonal communication skills and technical knowledge. Looking to bring intelligent, and enthusiastic solutions for companies. Experienced with remote, in person, and hybrid work models. Driven and committed to launching a successful career in technology.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service Specialist

Carnegie Learning
Pittsburgh, PA
09.2021 - 03.2022
  • Member of a diverse team of specialists handling first line customer support for an educational software company
  • After a couple months was placed on a specialized team handling automated roster integration software for clients.
  • Communicated closely with school district IT teams to setup districts, troubleshoot problems and implement solutions.
  • Created and maintained internal documentation to streamline support team processes and improve workflow.

Air Quality Organizer

Clean Water Action
Pittsburgh, United States
01.2018 - 01.2020
  • Performed statistical analysis of environmental data.
  • Installed and maintained air quality monitoring hardware across Allegheny County.
  • Supported former and current steel communities in the Pittsburgh area, connecting them to valuable resources for their health and safety.
  • Established and maintained relationships with local leaders and politicians to further campaign goals.

Phone Canvasser/Crew Trainer

Clean Water Action
Pittsburgh, PA
01.2015 - 01.2018
  • Conducted fundraising efforts for Clean Water Action, a 501c3 organization focused on environmental advocacy.
  • Buil t rapport with members of the organization
  • Acquired financial support for local, state, and national campaigns.
  • Promoted to a trainer position; similar responsibilities but greater personnel management requirements.

Education

CompTIA A+ - Information Technology

Per Scholas
Pittsburgh
05.2022 - Current

No Degree - Urban Studies And Environmental Studies

University of Pittsburgh
Pittsburgh, PA
05.2001 -

High School Diploma -

North Allegheny High School
Wexford, PA
08.2010 - 06.2014

Skills

  • Sales expertise
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Software

  • Microsoft Office
  • Google Drive
  • MySQL
  • Slack

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CompTIA A+ - Information Technology

Per Scholas
05.2022 - Current

Customer Service Specialist

Carnegie Learning
09.2021 - 03.2022

Air Quality Organizer

Clean Water Action
01.2018 - 01.2020

Phone Canvasser/Crew Trainer

Clean Water Action
01.2015 - 01.2018

High School Diploma -

North Allegheny High School
08.2010 - 06.2014

No Degree - Urban Studies And Environmental Studies

University of Pittsburgh
05.2001 -

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Geoffrey BlandCustomer Service Specialist