Compassionate healthcare social worker with background in providing support and guidance to patients navigating complex health systems. Skilled in developing personalized care plans, coordinating with multidisciplinary teams, and advocating for patient needs. Proven ability to improve patient outcomes through effective communication, resource coordination, and emotional support. Demonstrated impact in enhancing patient satisfaction and facilitating community resources access.
Licensed Graduate Social Worker, 2015
· Reduced dialysis patient no-show rate by 14% by addressing barriers and improving education
· Reduced hospital re-admission rate by 17% to the lowest rate it has been in years
· Trained Assisted living and Memory Care staff on dementia related interventions
· Analyzed trends to identify root-cause patient challenges and implemented solutions to improve healthcare experience
· Coordinated patient care with a variety of internal and external stakeholders