Geoffrey Breeze
Bloomfield,NY
Summary
Self-motivated and detail-oriented professional with extensive experience in Unified Communications, Collaboration, and Customer Success. Proven track record in managing large-scale platforms, driving user adoption, and building strong customer relationships. Seeking a position where my skills can be fully utilized with opportunities for growth and advancement.
Overview
27
27
years of professional experience
Work History
Sr. Customer Success Manager
Cisco Systems
06.2021 - 09.2024
- Led success initiatives for top 5 Fortune 500 clients with contracts exceeding $5M ARR, increasing contract renewals and expansion by 30%
- Improved customer satisfaction scores by 20% through targeted success plans and engagement strategies
- Achieved a 95% customer retention rate through effective relationship management and post-sale support
Sr. Collaboration Engineer
Constellation Brands
11.2019 - 06.2021
- Provided technical support and guidance for vendor solutions, addressing critical customer needs and ensuring successful implementations
- Developed and maintained documentation for collaboration tools and video conferencing systems
- Led troubleshooting and optimization efforts, improving platform performance and minimizing downtime
Sr. Collaboration Engineer
M&T Bank
02.2010 - 11.2019
- Managed enterprise network video projects and maintained documentation
- Oversaw the bank-wide WebEx platform for 3,000+ users, ensuring seamless collaboration
- Collaborated with vendors for solution development and addressed critical customer requirements
Multimedia Engineer
IP Logic, Inc.
04.2007 - 02.2009
- Managed multi-million-dollar video conferencing and AV projects, including subcontractor oversight and customer satisfaction
Lead Installation/Repair Technician
Crest AV Electronics
10.2005 - 04.2007
- Directed video conferencing and A/V installations, ensuring quality and reliability
Live Sound Engineer & Systems Technician
Audio Images Sound and Lighting
03.1998 - 10.2005
- Oversaw sound, lighting, and video installations, routine maintenance, and staff scheduling
- Managed production for live events, ensuring technical requirements and smooth operations
Education
High School Diploma -
Churchville- Chili
Churchville, NY06-1990
Skills
- Unified Communications & Collaboration Platforms
- Customer Success & Relationship Management
- Project Management & Technical Documentation
- Video Conferencing & AV Systems Installation
- Webex Platform Administration
Timeline
Sr. Customer Success Manager
Cisco Systems
06.2021 - 09.2024
Sr. Collaboration Engineer
Constellation Brands
11.2019 - 06.2021
Sr. Collaboration Engineer
M&T Bank
02.2010 - 11.2019
Multimedia Engineer
IP Logic, Inc.
04.2007 - 02.2009
Lead Installation/Repair Technician
Crest AV Electronics
10.2005 - 04.2007
Live Sound Engineer & Systems Technician
Audio Images Sound and Lighting
03.1998 - 10.2005
High School Diploma -
Churchville- Chili
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