Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geoffrey Breeze

Bloomfield,NY

Summary

Self-motivated and detail-oriented professional with extensive experience in Unified Communications, Collaboration, and Customer Success. Proven track record in managing large-scale platforms, driving user adoption, and building strong customer relationships. Seeking a position where my skills can be fully utilized with opportunities for growth and advancement.

Overview

27
27
years of professional experience

Work History

Sr. Customer Success Manager

Cisco Systems
Rochester, NY
06.2021 - 09.2024
  • Led success initiatives for top 5 Fortune 500 clients with contracts exceeding $5M ARR, increasing contract renewals and expansion by 30%
  • Improved customer satisfaction scores by 20% through targeted success plans and engagement strategies
  • Achieved a 95% customer retention rate through effective relationship management and post-sale support

Sr. Collaboration Engineer

Constellation Brands
Rochester, NY
11.2019 - 06.2021
  • Provided technical support and guidance for vendor solutions, addressing critical customer needs and ensuring successful implementations
  • Developed and maintained documentation for collaboration tools and video conferencing systems
  • Led troubleshooting and optimization efforts, improving platform performance and minimizing downtime

Sr. Collaboration Engineer

M&T Bank
Rochester, NY
02.2010 - 11.2019
  • Managed enterprise network video projects and maintained documentation
  • Oversaw the bank-wide WebEx platform for 3,000+ users, ensuring seamless collaboration
  • Collaborated with vendors for solution development and addressed critical customer requirements

Multimedia Engineer

IP Logic, Inc.
Amherst, NY
04.2007 - 02.2009
  • Managed multi-million-dollar video conferencing and AV projects, including subcontractor oversight and customer satisfaction

Lead Installation/Repair Technician

Crest AV Electronics
Buffalo, NY
10.2005 - 04.2007
  • Directed video conferencing and A/V installations, ensuring quality and reliability

Live Sound Engineer & Systems Technician

Audio Images Sound and Lighting
Rochester, NY
03.1998 - 10.2005
  • Oversaw sound, lighting, and video installations, routine maintenance, and staff scheduling
  • Managed production for live events, ensuring technical requirements and smooth operations

Education

High School Diploma -

Churchville- Chili
Churchville, NY
06-1990

Skills

  • Unified Communications & Collaboration Platforms
  • Customer Success & Relationship Management
  • Project Management & Technical Documentation
  • Video Conferencing & AV Systems Installation
  • Webex Platform Administration

Timeline

Sr. Customer Success Manager

Cisco Systems
06.2021 - 09.2024

Sr. Collaboration Engineer

Constellation Brands
11.2019 - 06.2021

Sr. Collaboration Engineer

M&T Bank
02.2010 - 11.2019

Multimedia Engineer

IP Logic, Inc.
04.2007 - 02.2009

Lead Installation/Repair Technician

Crest AV Electronics
10.2005 - 04.2007

Live Sound Engineer & Systems Technician

Audio Images Sound and Lighting
03.1998 - 10.2005

High School Diploma -

Churchville- Chili
Geoffrey Breeze