Suzzette Ria Rabajante
Harvest,Alabama
Summary
Experienced in implementing, training software solutions. Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SR. CUSTOMER SUCCESS MANAGER
Oracle Corporation
10.2021 - 03.2026
- - Advising customers on buying decisions and onboarding new users post implementation.
- - Responsible for communicating common customer behaviours to the sales, marketing and product teams.
SOLUTIONS ENGINEER
Oracle Corporation
11.2014 - 10.2021
- - Formulate and document business requirements
- - Identifying, investigating, and analyzing business process
- - Evaluating inefficiencies and recommending optimal business practices
- - Answering RFP/RFI for customers
- - Enabling sales and Oracle partners on our solutions
IMPLEMENTATION CONSULTANT
MICROS Fidelio
03.2014 - 11.2014
- - Implementing and training hotel users with Suite8 PMS
- - L2 Support for Suite8
ASSISTANT GUEST RECOGNITION MANAGER
Fullerton Hotel Singapore
03.2011 - 03.2014
- - Manages the guest recognition department in taking good care of hotel's VIP and special attention guests
- - Work includes guiding and training the team with their duties and responsibilities
- - Maintaining and developing standard procedures of the hotel.
ASSISTANT CLUB MANAGER
M Hotel Singapore
10.2009 - 03.2011
- - Assists the Club Manager in both the operations and management of staff
- - Maintaining and reporting monthly P&L to hotel's General Manager
GUEST SERVICES OFFICER
M Hotel Singapore
08.2008 - 10.2009
- - Checkin and checkout hotel's club floor guests.
- - Handles guest queries and solves guests' complaints
- - Assists the Club Manager in maintaining department budget and cost.
GUEST SERVICES EXECUTIVE
Meritus Mandarin Singapore
11.2006 - 08.2008
- - Taking good care of VIP guests' need, pre-arrival requests or preferences, checkin and checkout
- - Handles hotel's long staying and repeat guests program
- - Assists the Guest Services Manager and Duty Manager with guest complaints
Education
Bachelor of Science - Information Science
Assumption College
01.2004
Graduated Class of - undefined
La Consolacion College
01.2000
Skills
Oracle Hospitality Platform
Training and Consultation
Customer account management
Customer relationship building
Customer advocacy
Strategic planning
Revenue growth
Strategic communications
Inter-department collaboration
Customer onboarding
Cross-functional coordination
Teamwork and collaboration
Process improvement
Multitasking Abilities
MS office
Requirements gathering
Business analysis
Certification
- - Oracle Software Security Assurance
- - GBU Cloud Privacy & Security Awareness Training
- - GBU Security Incident Response Training
- - GBU Global Compliance Training
PERSONAL INFORMATION
- Height: 5'5"
- Weight: 65kg
- Religion: Christian
- Civil Status: Single
Timeline
SR. CUSTOMER SUCCESS MANAGER
Oracle Corporation
10.2021 - 03.2026
SOLUTIONS ENGINEER
Oracle Corporation
11.2014 - 10.2021
IMPLEMENTATION CONSULTANT
MICROS Fidelio
03.2014 - 11.2014
ASSISTANT GUEST RECOGNITION MANAGER
Fullerton Hotel Singapore
03.2011 - 03.2014
ASSISTANT CLUB MANAGER
M Hotel Singapore
10.2009 - 03.2011
GUEST SERVICES OFFICER
M Hotel Singapore
08.2008 - 10.2009
GUEST SERVICES EXECUTIVE
Meritus Mandarin Singapore
11.2006 - 08.2008
Bachelor of Science - Information Science
Assumption College
Graduated Class of - undefined
La Consolacion College