Summary
Overview
Work History
Education
Skills
U.S.Army Veteran
Timeline
Generic

Geoffrey Cain

Laveen,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Systems Technician Lead

VirTra
Chandler, AZ
10.2022 - Current
  • Installed, configured and maintained new computer systems for end users.
  • Diagnosed hardware and software issues on computers and laptops.
  • Provided support to end users in resolving technical problems remotely or on-site.
  • Resolved hardware related issues including replacing parts such as hard drives and RAM modules.
  • Assisted with the installation of operating systems such as Windows 10 and 11.
  • Identified potential areas of improvement within existing systems architecture.
  • Participated in meetings discussing upcoming projects and changes to existing systems.
  • Assisted with the development of technical documentation for future reference purposes.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Create powershell application for transfer of files onto new systems from local NAS.

Co-Owner / Lead Trainer

Flexible Firearms Training L.L.C.
Phoenix, AZ
03.2017 - Current
  • Provided comprehensive instruction on firearms safety and proficiency to both armed guards and civilians.
  • Developed and implemented customized class outlines to cater to individual skill levels while adhering to DPS guidelines for armed guard certification.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Attended trade shows, conferences, and other industry events to stay current with trends.

Security Guard

Securitas Critical Infrastructure Services (SCIS)
Phoenix, AZ
06.2022 - 10.2022
  • Due to NDA, I cannot discuss my job duties in this document.

Data Center Analyst

Newscorp.
Phoenix, AZ
10.2019 - 01.2022
  • Monitored physical security of the data center, including access control systems and CCTV cameras.
  • Implemented corrective measures for any problems identified in CRAC units.
  • Interacted with vendors for parts and maintenance of servers through phone and in-person communication.
  • Executed various responsibilities as directed by data center technicians, such as replacing drives, powering servers on/off physically, and dismantling servers.

Security Officer / Site Supervisor

Securitas Inc.
Phoenix, AZ
02.2013 - 03.2019
  • Managed entry site access policies, addressed client concerns, and provided training for security guards at the post.
  • Performed all duties assigned to a standard security guard, including access control and visitor information recording at the designated location.
  • Managed and tracked incoming packages for clients.
  • Provided assistance with general inquiries, alerted visitors upon arrival, maintained key inventory records, ensured server room functionality and upheld cleanliness standards in the guardhouse area.

Floor Personnel (Integrity Staffing Solutions)

Amazon.com
Phoenix, AZ
11.2012 - 12.2012
  • Utilized both manual techniques and a powered industrial truck (forklift) to collect customer merchandise from the warehouse.
  • Responsibilities included loading shipping trucks and packing merchandise for mailing.

Bakery Clerk

Bashas'
Mesa, AZ
05.2012 - 11.2012
  • Handled daily customer sales, including both premade products and special requests.
  • Conducted thorough checks on customer orders for accuracy at both receiving and completion stages.
  • Maintained cleanliness and organization of work areas while ensuring proper packaging of products for sale.
  • Produced fresh product according to sales schedule and customer demand.

Quality Assurance Lead Tester

Digital Dream Forge
Scottsdale, AZ
12.2010 - 12.2011
  • Organized a team of testers to thoroughly test all product areas for issues within client's deadline.
  • Conducted testing on a variety of products such as game consoles, handheld systems, web browsers, and iOS devices.
  • Reviewed and corrected issue reports for accuracy.
  • Resolved minor employee conflicts within the team.
  • Facilitated effective communication between testing team and company management.
  • Prepared daily reports outlining completed work, hours spent on projects, and next day's focus.

Verifications Processor

Redflex Traffic Systems Inc.
Phoenix, AZ
11.2009 - 10.2010
  • Viewed and processed citations for red light traffic cameras.
  • Accurately inputted registered owner information using ten key, alpha and numeric.
  • Enhanced image quality through correction techniques for quality assurance.
  • Ensured accurate citation verification and violation decision-making.

Assistant Technician

Midnight Techs
Phoenix, AZ
07.2005 - 01.2010
  • Assembled server and workstation hardware according to client specifications.
  • Installed operating systems and additional software as per client requirements.
  • Installed Ethernet cable network at client's workplace.

Quality Assurance Tester

D3Publisher of America
Tempe, AZ
08.2008 - 09.2009
  • Performed quality assurance testing on console and handheld games, documenting issues in detailed reports.
  • Create videos of all text in the game for review by the translation team.
  • Create documents detailing the game for use by customer support when answering questions.
  • Provide customer support for released products.
  • Test for issues listed by the console manufactures as requirements to release the product.

Quality Assurance Tester

THQ
Phoenix, AZ
08.2007 - 08.2008
  • Conducted testing of games on consoles and handheld devices.
  • Generated issue reports for identified problems.
  • Developed comprehensive test plans and guidelines to ensure thorough testing of all game areas.
  • Recorded marketing videos as part of non-issue related tasks.

Office Assistant

The Campbell Collaborative
Phoenix, AZ
06.2006 - 08.2007
  • Delivered architectural plans to clients and city planning offices.
  • Developed written materials including contracts, proposals, and client communication emails.
  • Organized architectural and business files efficiently.
  • Utilized AutoCAD program to perform minor changes to landscape plans.

Education

Bachelor of Arts - Game Design

Collins College
Arizona
10-2007

Skills

  • Hardware Installation
  • Customer Service
  • Client Training / Guidance
  • Access Control
  • Package Management
  • Security Camera System monitoring
  • Microsoft Office Suite knowledge
  • Microsoft Project experience
  • Basic Powsershell experince
  • Inventory Control

U.S.Army Veteran

  • 55B Ammunition Specialist

Timeline

Systems Technician Lead

VirTra
10.2022 - Current

Security Guard

Securitas Critical Infrastructure Services (SCIS)
06.2022 - 10.2022

Data Center Analyst

Newscorp.
10.2019 - 01.2022

Co-Owner / Lead Trainer

Flexible Firearms Training L.L.C.
03.2017 - Current

Security Officer / Site Supervisor

Securitas Inc.
02.2013 - 03.2019

Floor Personnel (Integrity Staffing Solutions)

Amazon.com
11.2012 - 12.2012

Bakery Clerk

Bashas'
05.2012 - 11.2012

Quality Assurance Lead Tester

Digital Dream Forge
12.2010 - 12.2011

Verifications Processor

Redflex Traffic Systems Inc.
11.2009 - 10.2010

Quality Assurance Tester

D3Publisher of America
08.2008 - 09.2009

Quality Assurance Tester

THQ
08.2007 - 08.2008

Office Assistant

The Campbell Collaborative
06.2006 - 08.2007

Assistant Technician

Midnight Techs
07.2005 - 01.2010

Bachelor of Arts - Game Design

Collins College

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Geoffrey Cain