Geoffrey Flowerday

Work History

Papa John's

11.2020 - 05.2022

Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivered packages to customer doorsteps and business offices.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Maintained organized, clean and professional vehicle to protect company reputation with customers.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

High Desert Community Health

08.2015 - 05.2016

Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
Worked with prescribing professionals to get patients necessary medications.
Aided parents in arranging medication evaluations and psychological testing.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.

Dominos Pizza

11.2012 - 03.2016

Coordinated consistent on-time deliveries of damage-free good to aver 20 customers and unique deliveries per day
Maintained accurate logs of deliveries and trips, provided details to manager at end of shifts.
Completed on-time deliveries by choosing best and most efficient routes.
Informed customers of discounts, special offers and programs to enhance customer experience.
Explained menu items and suggested appropriate options for food allergy concerns.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Noted special patron requests and followed up with kitchen to confirm delivery.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

Promark Research

Albuquerque, NM

09.2009 - 02.2011

Maintained confidentiality of customer information and company procedures.
Developed and implemented interviewing processes to achieve a consistent and structured approach.
Conducted consumer surveys and analyzed purchasing trends.
Logged survey questions, customer answers and customer behavior directly into database.
Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Followed strict guidelines to receive unbiased, unprompted responses.
Made limited number of deviations from interview script to address unique customer dialogue during interview.
Maintained patience and professionalism despite negative customer interactions.