Geoffrey Flowerday
Call Center CSR
Albuquerque,NM
“If you sacrifice your art because of some woman, or some man, or for some color, or for some wealth, you can't be trusted.”
Miles Davis
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Papa John's
4000 San Mateo
11.2020 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Licenced Substitute Abuse Associate Counselor LSAA
High Desert Community Health
5500 Eubank Blvd NE
08.2015 - 05.2016
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Worked with prescribing professionals to get patients necessary medications.
- Aided parents in arranging medication evaluations and psychological testing.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
Delivery Expert
Dominos Pizza
98th St And Sage
11.2012 - 03.2016
- Coordinated consistent on-time deliveries of damage-free good to aver 20 customers and unique deliveries per day
- Maintained accurate logs of deliveries and trips, provided details to manager at end of shifts.
- Completed on-time deliveries by choosing best and most efficient routes.
- Informed customers of discounts, special offers and programs to enhance customer experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Political Polster Via Telephone
Promark Research
Albuquerque, NM
09.2009 - 02.2011
- Maintained confidentiality of customer information and company procedures.
- Developed and implemented interviewing processes to achieve a consistent and structured approach.
- Conducted consumer surveys and analyzed purchasing trends.
- Logged survey questions, customer answers and customer behavior directly into database.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Made limited number of deviations from interview script to address unique customer dialogue during interview.
- Maintained patience and professionalism despite negative customer interactions.
Education
Bachelor of Science - Pschology
12.2014
- Extracurricular Activities: Internship at High Desert Community Health
- Awarded Certificate of Exceptional Jazz improvisation for performance of drums and percussion
- New Mexico Lottery Scholarship Recipient
Skills
- Verbal and Written Communication
- Customer Service Optimization
- Call Documentation Skills
- Data Gathering
- Product Knowledge
- Caller Accomodations
- Outgoing Phone Calls
- Call Center Operations
- Inbound Phone Call Management
Recording Engineer, Producer, Performer
I record artists and groups, including my own music and podcasts. Spent a lot of time setting up a good studio with professional grade gear and audio separation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver - Papa John's
11.2020 - 05.2022
Licenced Substitute Abuse Associate Counselor LSAA - High Desert Community Health
08.2015 - 05.2016
Delivery Expert - Dominos Pizza
11.2012 - 03.2016
Political Polster Via Telephone - Promark Research
09.2009 - 02.2011
University Of New Mexico - Bachelor of Science, Pschology