Geoffrey Melchor
Riverside,CA
Summary
In all, I am a very qualified candidate for the Field Planning Technician.
position. I have very good leadership skills, and people skills. As humans, we all make mistakes, but I am willing to grow and learn from them, and, most importantly, improve as the days go by. Expect me to give you my best effort to know the job, and to accomplish everything that is required of me to the best of my ability for the company.
Overview
11
11
years of professional experience
Work History
Yard Coordinator
Blackrock Logistics
San Bernardino, CA
10.2021 - Current
- Established strong relationships with vendors, negotiating contracts favorable to the company''s needs.
- Served as a liaison between Yard Coordinators from different shifts, facilitating seamless handovers during shift changes.
- Coordinated training programs to develop staff competencies and improve overall performance.
- Assisted management with budget planning, optimizing resource allocation while maintaining costefficiency.
- Conducted quality audits on processes and procedures within the yard environment, leading to continuous improvements.
- Organized team-building activities aimed at fostering a sense of unity among Yard Coordinator staff members.
Truck Driver
Cr England - Global Transportation
Colton, CA
10.2020 - 09.2021
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Loaded, balanced and secured product to safely transport goods.
- Logged driving hours and fuel usage data on time to keep reports current.
- Read and interpreted maps to determine vehicle routes.
- Obtained signatures needed to complete and process paperwork
Customer Service Specialist
Frito Lay
Rancho Cucamonga, CA
01.2018 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
Manager
Jack in the Box
Rialto, CA
05.2014 - 10.2017
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Some College (No Degree) - Criminal Justice
California State University of San Bernardino
San Bernardino, CAHigh School Diploma -
J.W North High School
Riverside, CA06.2014
Skills
- Teamwork and Collaboration
- Documentation and Reporting
- Technical Proficiency
- Team Building
- Verbal and Written Communication
- Complex Problem Solving
- Team Leadership
- Problem Resolution
- Work Planning and Prioritization
- Customer Service
- Good Judgment
- Decision Making
- Calm Under Pressure
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Yard Coordinator
Blackrock Logistics
10.2021 - Current
Truck Driver
Cr England - Global Transportation
10.2020 - 09.2021
Customer Service Specialist
Frito Lay
01.2018 - 05.2020
Manager
Jack in the Box
05.2014 - 10.2017
Some College (No Degree) - Criminal Justice
California State University of San Bernardino
High School Diploma -
J.W North High School