Geoffrey Mickel
30655 Cooley Blvd, Westland ,MI
Summary
Empathetic professional with a versatile background in customer service and team leadership. Known for strong conflict resolution and communication skills. Ready to leverage expertise to support operational efficiency and elevate client/patient satisfaction. A client and patient first focus mind set, with a well placed attention to emotions and open conversation
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Goods Flow Co-worker/ Customer Service Co-Worker
IKEA
Canton, MI
03.2020 - 01.2026
- Assisted customers in product selection and provided product knowledge.
- Operated cash register, processed transactions, and resolved customer inquiries to enhance shopping experience.
- Selected items from inventory to fulfill customer orders. and packed pallets
- Facilitated loading process for delivery operations, managing home delivery and loading bay for timely service.
- Supported inventory management through SLM
- Trained new employees on store procedures and customer service standards to ensure consistent service quality.
- Participated in team meetings to discuss store operations and improvements.
Staff Supervisor/Cashier/Usher
Phoenix Theaters
Livonia, MI
10.2015 - 01.2020
- Supervised daily operations in theater management and customer service.
- Trained and mentored staff on best practices and company policies.
- Coordinated scheduling and staffing to meet operational needs.
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
- Resolved customer inquiries and complaints promptly and professionally.
- Implemented process improvements to enhance operational efficiency in theaters.
- Ensured compliance with health and safety regulations during operations.
Student Nurse
Henry Ford Hospital
Detroit, Michigan
- Assisted healthcare professionals with patient care tasks and daily operations.
- Maintained cleanliness and organization in patient areas and treatment rooms.
- Engaged with patients to provide comfort and address their basic needs.
- Provided guidance and support to fellow students on academic issues.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Assisted nursing staff with patient care and daily activities.
- Monitored vital signs and reported changes to the healthcare team.
- Documented patient information accurately in electronic health records.
- Provided emotional support to patients and families during difficult times.
- Educated patients on medication management and wellness practices.
- Performed physical exams and collected vital signs for assigned patients.
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
- Maintained safe and comfortable environment for each patient.
- Provided emotional support to family members of critically ill patients.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
- Verified menu and current diet order to deliver meal trays and snacks to patient.
Education
CD2 Second Degree Nursing BS - Nursing
Wayne State University
Detroit, MI12-2027
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI12-2023
Skills
Safety compliance
- Staff training and development
- Cross-functional collaboration
- Attention to detail
- Physical stamina
- Effective communication
- Conflict resolution
- Active listening
- Emotional intelligence
- Client-focused service
- Patient care expertise
- Time management
- Electronic health records management
- Team collaboration and support
- Data documentation and analysis
- Problem-solving strategies
Certification
BLS training certified
References
References available upon request.
Timeline
Goods Flow Co-worker/ Customer Service Co-Worker
IKEA
03.2020 - 01.2026
Staff Supervisor/Cashier/Usher
Phoenix Theaters
10.2015 - 01.2020
Student Nurse
Henry Ford Hospital
CD2 Second Degree Nursing BS - Nursing
Wayne State University
Bachelor of Arts - Psychology
Wayne State University