Geoffrey Monteith
Chicago,IL
Summary
Accomplished kitchen manager specializing in food safety management, inventory control, and staff development. Demonstrated success in optimizing kitchen operations and enhancing menu design, resulting in increased guest satisfaction. Proven track record of leading teams to achieve operational excellence and maintain high standards of quality.
Overview
26
26
years of professional experience
Work History
Kitchen Manager
Hyatt Place
Chicago, Illinois
08.2013 - 10.2018
- Managed daily kitchen operations, ensuring quality meal preparation and appealing plate presentation.
- Developed and enforced food safety and sanitation protocols to maintain compliance.
- Conducted weekly inventory audits of food items in refrigerators and freezers, optimizing stock management.
- Partnered with front-of-house staff to streamline service processes and improve customer experience.
Kitchen Manager
Hyatt Place
Chicago, Illinois
09.2005 - 08.2013
- Oversaw daily kitchen operations, ensuring quality meal preparation, appropriate cooking methods, accurate portion sizes, and appealing plate presentation.
- Managed kitchen staff to optimize food preparation and service efficiency, fostering a collaborative team environment.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered and maintained kitchen supplies and ingredient inventory, ensuring availability for uninterrupted meal service.
- Performed weekly inventories of food items stored in refrigerators or freezers.
Front Desk Agent
Crowne Plaza
Chicago, Illinois
08.2005 - 09.2005
- Greeted guests warmly upon arrival and provided check-in assistance.
- Resolved guest inquiries and issues efficiently, ensuring guest satisfaction.
- Processed payments and ensured accuracy in transaction records for reliable financial tracking.
Film Librarian
Advocate Illinois Masonic Hospital
Chicago, Illinois
09.2004 - 01.2005
- Developed and maintained comprehensive database of film titles held by library, enhancing resource accessibility.
- Managed digital archives, facilitating streamlined access to film resources for staff.
- Conducted regular inventory checks, ensuring accuracy of film records and supporting efficient retrieval.
GI Lab Tech
Advocate Good Samaritan Hospital
Downers Grove, Illinois
09.2002 - 09.2004
- Maintained and operated laboratory equipment, ensuring consistent performance for reliable test results.
- Processed specimens following established protocols while adhering to strict safety standards.
- Prepared and analyzed laboratory specimens for accurate test results.
- Collected and processed samples from diverse sources, adhering to established guidelines for accurate analyses.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Participated in lab meetings to contribute to research discussions and share insights on laboratory practices.
Travel Agent
CES Travel
Chicago, Illinois
11.1998 - 03.2002
- Coordinated flights, accommodations, and car rentals to ensure seamless travel experiences for clients.
- Developed customized itineraries based on client preferences and budget constraints.
- Conducted research on travel destinations to present tailored vacation options.
- Managed client inquiries, resolving issues promptly to improve satisfaction.
- Provided comprehensive travel information regarding passports, visas, transportation, accommodations, and tour packages.
- Researched airfare and hotel availability using reservation systems for optimal planning.
- Maintained detailed records of client interactions and bookings within the system.
- Designed personalized travel itineraries focusing on enhancing client experiences.
Customer Service Agent
ATA
Chicago, Illinois
11.1997 - 11.1998
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
- Ensured accurate and timely responses to all customer questions and complaints.
- Assisted customers with itinerary changes, travel arrangements, and ticket purchases.
- Coordinated passenger check-in and boarding processes for smooth operations.
- Collected baggage fees and excess charges efficiently from passengers.
- Oversaw luggage handling procedures to maintain organization and efficiency.
- Collaborated with airline staff to streamline operational procedures for improved service.
- Managed check-in processes for departing flights effectively.
bartender waiter
Lou Malnatis Pizzeria
Chicago, Illinois
10.1996 - 11.1997
- Provided exceptional customer service in a fast-paced dining environment.
- Engaged customers to foster a friendly atmosphere, consistently delivering exceptional service.
- Prepared mixed beverages and cocktails tailored to customer preferences, enhancing overall dining experience.
- Ensured cleanliness and organization of bar area and equipment, contributing to a welcoming environment.
Ticket Agent
Hudson General
Fort Lauderdale, Florida
08.1992 - 10.1996
- Streamlined check-in procedures and managed baggage handling to enhance passenger experience.
- Coordinated with airline staff to ensure efficient boarding processes.
- Provided travelers with timely information on flight schedules and gate changes.
- Supported passengers with special needs by delivering personalized assistance during travel.
- Addressed customer inquiries and complaints, offering effective solutions and guidance.
- Coordinated baggage check-in and tagging to ensure accurate handling and compliance.
- Verified identification documents, including passports and driver's licenses, for security compliance.
Education
Associate of Arts - Travel And Tourism
College of DuPage
Glen Ellyn, IL02-1990
Skills
- Kitchen operations
- Food safety compliance
- Inventory control
- Culinary innovation
- Seasonal menu planning
- Team training
Accomplishments
- mvp award
Timeline
Kitchen Manager
Hyatt Place
08.2013 - 10.2018
Kitchen Manager
Hyatt Place
09.2005 - 08.2013
Front Desk Agent
Crowne Plaza
08.2005 - 09.2005
Film Librarian
Advocate Illinois Masonic Hospital
09.2004 - 01.2005
GI Lab Tech
Advocate Good Samaritan Hospital
09.2002 - 09.2004
Travel Agent
CES Travel
11.1998 - 03.2002
Customer Service Agent
ATA
11.1997 - 11.1998
bartender waiter
Lou Malnatis Pizzeria
10.1996 - 11.1997
Ticket Agent
Hudson General
08.1992 - 10.1996
Associate of Arts - Travel And Tourism
College of DuPage