Geoffrey Read
Memphis,TN
Summary
Application Support Representative with gift for understanding needs of both business and technical users. 15 years of front and backend configuration and troubleshooting experience with web and client/server based applications. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialist, IT Application Management
Commander, Navy Installations Command
07.2020 - Current
- Migrating point of sale software to a new system for over 350 locations across the globe.
- Merging data from the legacy systems into the new software and ensuring a smooth transition for end users.
- Responded to support requests from end-users and walked individuals through basic troubleshooting tasks.
- Maintaining over 30 Windows database/application servers and systems to remain fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Customer Support and Implementation Specialist
Vermont Systems Inc.
06.2008 - 06.2020
- Troubleshooting RecTrac front end issues with the goal of prompt resolution.
- Assist customers with on premise RecTrac upgrades and migration to hosted systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitasked to handle diverse customer needs in high-volume office setting, prioritizing tasks to keep up with challenging deadlines.
Education
Master of Science - Information Technology
University of Massachusetts - Lowell
Lowell, MA05.2023
Bachelor of Arts - Public Relations
Quinnipiac University
Hamden, CT05.2007
Skills
- Application Support
- Debugging
- Technical Issue Analysis
- Application Installations
- Technical Reporting
- Software diagnosis
Certification
- CompTIA Security+ Certification
- AWS Certified Cloud Practitioner
Timeline
Specialist, IT Application Management
Commander, Navy Installations Command
07.2020 - Current
Customer Support and Implementation Specialist
Vermont Systems Inc.
06.2008 - 06.2020
Master of Science - Information Technology
University of Massachusetts - Lowell
Bachelor of Arts - Public Relations
Quinnipiac University
- CompTIA Security+ Certification
- AWS Certified Cloud Practitioner
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