Geoffrey Roberts
North Olmsted
Summary
Mortgage servicing and property preservation professional with 12+ years of experience supporting lenders and servicers in default servicing environments. Proven expertise in client account management, investor compliance, property preservation operations, vendor oversight, and cross-functional coordination. Trusted client contact known for resolving escalations, ensuring regulatory adherence, and delivering consistent service quality in high-volume portfolios.
Overview
13
13
years of professional experience
Work History
Client Account Supervisor
Safeguard Properties
Valley View, OH
02.2022 - 01.2026
- Served as primary business contact for mortgage servicing clients, ensuring satisfaction, compliance, and delivery of contractual obligations.
- Managed client communications, escalations, and conflict resolution related to property preservation, inspections, and vendor performance.
- Reviewed major deliverables to ensure adherence to client, investor, and regulatory guidelines.
- Partnered with Operations teams to monitor delivery status, identify risks, and resolve service gaps proactively.
- Supported implementation of best practices to improve operational efficiency and service quality.
- Oversaw reporting and system updates to ensure accurate, timely communication of account performance.
- Met or exceeded productivity, quality, and response-time standards in a fast-paced environment.
Client Account Representative
Safeguard Properties
Valley View, OH
07.2013 - 02.2022
- Managed lender and servicer relationships within a high-volume default servicing and property preservation portfolio.
- Reviewed property condition reports, photos, and documentation for compliance with investor and client guidelines.
- Coordinated work orders for securing, boarding, lawn maintenance, debris removal, and other preservation services.
- Served as point of contact for client inquiries, status updates, and issue resolution.
- Tracked vendor performance, timelines, and compliance to prevent violations and protect asset value.
- Analyzed property data and prepared reports to support client and operational decision-making.
Education
Bachelor of Arts - Strategic Leadership & Business Economics
Ohio University
Athens, OH01-2012
Skills
- Mortgage Servicing
- Default Servicing
- Property Preservation
- Client Account Management
- Investor Guidelines
- Compliance Oversight
- Vendor Management
- Escalation Resolution
- Operational Excellence
- Quality Control
- Reporting & Analytics
- Workflow Coordination
- REO & Vacant Property Oversight
- Cross-Functional Collaboration
Timeline
Client Account Supervisor
Safeguard Properties
02.2022 - 01.2026
Client Account Representative
Safeguard Properties
07.2013 - 02.2022
Bachelor of Arts - Strategic Leadership & Business Economics
Ohio University