Summary
Overview
Work History
Education
Skills
Timeline
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Geoffrey Shaw

LAS VEGAS,NV

Summary

Id like to provide my versatility to and expertise to a team looking for a dedicated member of their company. I have worked in many fields and learned my fair share of techniques to delicately handle business opportunities in a professional manor. Allow me to bring my skills to the table and offer a solutions to your problems.

Overview

6
6
years of professional experience

Work History

Sale Support

Prosource of Las Vegas
11.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Programmer

Pervasive Gaming
11.2022 - 03.2023
  • Created web-based dashboards and reporting tools for data visualization.
  • Improved software efficiency by creating automated scripts and tools.
  • Developed web applications for deployment on platforms and sites.
  • Coached interns and new employees to boost departmental efficiency.

Sales Person

Nevada Coin Mart
03.2022 - 08.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.

Theatre Usher

David Saxe
11.2018 - 03.2022
  • Surveilled venue to verify guest adherence to safety rules.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Sold admission, processed payments, and issued tickets.

Education

Associate of Science - Biology And Chemistry

College of Southern Nevada
01.2023

Skills

  • Client Relations
  • Customer Service
  • Computer Proficiency
  • Sales support proficiency
  • Time management
  • Flooring Material Knowledge
  • Tile and Flooring
  • Sales Techniques
  • Upselling strategies

Timeline

Sale Support

Prosource of Las Vegas
11.2023 - Current

Programmer

Pervasive Gaming
11.2022 - 03.2023

Sales Person

Nevada Coin Mart
03.2022 - 08.2022

Theatre Usher

David Saxe
11.2018 - 03.2022

Associate of Science - Biology And Chemistry

College of Southern Nevada

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Geoffrey Shaw