Melly Geofrey Kipchumba
Sherman,USA
Summary
An experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided, and issues addressed, proven to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs. Technically-savvy and skilled at quickly learning new concepts, software and equipment. Collaborative team player with excellent communication and interpersonal talents.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Support and Test Engineer
Ivy Technology Hungary
07.2023 - 07.2024
- Maintenance of computers
- Managing relations with suppliers
- Assisting employees working in various roles
- Conducting reworks and testing tasks, including preparation and closing tasks, and recording unit information in the system
- Flexibly supporting different production areas based on requirements
- Testing and ensuring that software meets major architectural requirements
- Researching and building test stations, including hardware setup and custom software development to meet customer needs
- Providing training to production staff on new procedures
- Ensuring scalability and performance of software
- Maintaining the overall quality of the system
- Collaborating with firmware developers and validation engineers
- Developing and automating tests for software validation
- Detecting and reporting software bug issues
- Adhering to safety and health measures and regulations
- Preparing and filing defect reports and tracking test progress
- Performing semi-routine technique development and maintenance in accordance with established company standards, including ISO and QS development
- Regularly reviewing test equipment designs, test capacity, data, and RMA (Return Merchandise Authorization) issues with customers
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
Digital Literacy Program Technician
Ministry Of Education
01.2023 - 07.2023
- Optimized existing programs for enhanced performance by identifying areas for improvement and applying relevant modifications as needed.
- Installing, updating, supporting, and administering servers, microcomputers, Local Area Networks (LANs/WLANs), and software applications.
- Performing data entry and information processing operations.
- Analyzing, supporting, and coordinating requests for computer system service.
- Providing technical information and assistance for computer application operations.
- Maintaining an adequate inventory of computer supplies and parts with internal colleagues and external partners to deliver digital literacy program services to all schools more efficiently.
- Ensured seamless integration between various systems and platforms through meticulous attention to detail during program implementation stages.
- Fostered positive relationships with external stakeholders such as vendors or consultants during collaborative projects.
- Developed customized programs tailored to meet specific schools with special needs, resulting in increased satisfaction.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
ICT System Analyst
Kenya Power and Lighting Company
01.2021 - 01.2022
- Networking: installation, configuration and troubleshooting CISCO routers, switches, phones
- System applications software installation and maintenance
- Repair of network printers, personal computers and installation of new components
- Troubleshooting WAN and LAN
- Installation and configuration of digital modems and IP phones
- Working with fiber optic cable including slicing and troubleshooting
- Working in radio repeater sites and mobile radio communication
- Power systems communication-SCADA systems
- Enriching my Computer Science Fundamentals knowledge in software development and Data structures
- Sharpening my web development skills by developing many web applications such as personal blog using the Python Flask framework
- Engaging in many collaborative projects with my colleagues and developed various applications
Education
Bachelor's degree - Computer Science
Presbyterian university of east africa
07.2021
Skills
- skills in functions on ERP (enterprise resource management)
- Troubleshooting and resolution skills
- Operational efficiency
- Test Execution
- Communication skills
- Ability to do data backup and restore
- Functional Testing
- User Acceptance Testing
- End-to-End Testing
- System Testing
- Problem-Solving
Certification
- Google Technical Support Fundamentals Certificate, Present
- CompTIA A+, Present
- Cyber Security Awareness, Present
- Computer Science Degree, Present
Accomplishments
• Collaborated with a team of 5 to develop an Integrated Management Information System in the Ministry of Education.
• Effectively and efficiently participated in the Kenya digital literacy program in the rollout of the use of digital devices in classrooms.
• Resolved product issues through client testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets in the Ministry.
Languages
English
Native or Bilingual
Timeline
Production Support and Test Engineer
Ivy Technology Hungary
07.2023 - 07.2024
Digital Literacy Program Technician
Ministry Of Education
01.2023 - 07.2023
ICT System Analyst
Kenya Power and Lighting Company
01.2021 - 01.2022
Bachelor's degree - Computer Science
Presbyterian university of east africa
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