Geohaila Estrada
North Las Vegas,NV
Summary
Guest-focused hospitality professional with extensive experience in luxury resort, pool, and food & beverage environments, including Wynn/Encore properties. Known for delivering polished, high-touch service while maintaining Forbes-level standards of cleanliness, professionalism, and guest engagement. Bilingual in English and Spanish with strong multitasking skills in high-volume, fast-paced settings with a proven commitment to safety, teamwork, and exceptional guest experience
Overview
6
6
years of professional experience
Work History
Bartender
AREA15
Las Vegas
07.2024 - Current
- Prepare and serve classic and custom cocktails in a high-volume entertainment environment.
- Build rapport with guests to encourage repeat business and elevate guest experience.
- Recommend specialty cocktails to increase sales and enhance guest enjoyment.
- Conduct daily bar setup, breakdown, and equipment maintenance.
- Monitor alcohol consumption to ensure safe and responsible service.
Cocktail Server
Wynn | Encore Las Vegas Casino/Hotel
Las Vegas
08.2024 - Current
- Deliver elevated food and beverage service while maintaining Forbes 5-star standards of presentation, hygiene, and professionalism.
- Anticipate guest needs and provide personalized service to enhance overall guest experience.
- Upsell premium beverages and menu items to maximize revenue while ensuring guest satisfaction.
- Maintain immaculate service areas in compliance with Wynn cleanliness and appearance standards.
- Adhere to responsible alcohol service practices and company policies at all times.
- Support team members during high-volume shifts to ensure smooth operations.
Banquet Coordinator
Resorts World
Las Vegas
02.2023 - 12.2024
- Assist with banquet setup, service, and breakdown following detailed event orders.
- Maintain safety and sanitation standards in accordance with local health regulations.
- Collaborate with team members to ensure timely, efficient service during events.
- Address guest and client concerns promptly and professionally.
- Create and distribute daily BEO’s
Barista/Barback
McGregor Square
Denver, CO
01.2022 - 01.2023
- Provide excellent customer service, including handling customer requests, managing transactions, and ensuring a positive environment all around.
- Worked collaboratively with other baristas and bartenders
- Communicating to ensure efficient operations and timely service.
- Attention to detail and basic bartending knowledge
Lead Hostess
The Venetian Resort Hotel Casino
Las Vegas
07.2021 - 01.2022
- Managed reservations, guest inquiries, and high-volume phone communications.
- Ensured guests felt welcomed, valued, and attended to at all times.
- Supported servers during peak shifts and maintained clean dining areas.
- Learned full menus and beverage offerings to assist guests and staff effectively.
Lifeguard
The Cosmopolitan Hotel and Casino
Las Vegas, NV
07.2019 - 09.2020
- Enforced pool regulations and ensured guest safety at all times.
- Administered CPR and first aid during emergencies.
- Conducted routine equipment inspections and completed incident reports.
- Maintained calm, professional communication in high-pressure situations.
Education
Business major
Community College of Denver
Psychology major
Community College of Southern Nevada
Non-Gaming Card
Food And Beverage Card
TAM Card
Skills
- Luxury Guest Service Experience
- Food & Beverage Service & Upselling
- Pool Operations & Daily Setup/Breakdown
- Cash Handling & POS Transactions
- Professional Communication & Guest Engagement
- Teamwork & Cross-Department Support
- Attention to Detail & Cleanliness Standards
- Bilingual: English & Spanish
- Adaptable in High-Pressure Environments
Timeline
Cocktail Server
Wynn | Encore Las Vegas Casino/Hotel
08.2024 - Current
Bartender
AREA15
07.2024 - Current
Banquet Coordinator
Resorts World
02.2023 - 12.2024
Barista/Barback
McGregor Square
01.2022 - 01.2023
Lead Hostess
The Venetian Resort Hotel Casino
07.2021 - 01.2022
Lifeguard
The Cosmopolitan Hotel and Casino
07.2019 - 09.2020
Business major
Community College of Denver
Psychology major
Community College of Southern Nevada
Non-Gaming Card
Food And Beverage Card
TAM Card