- Interior Design
- I have a passion for photography and editing photos
- Music
- Crafting and DIY Projects
- Photography
- I enjoy cooking for friends and family gatherings
- Cooking
- Baking
- I like trying new recipes and food trends
- Cake Decorating
Georgana Baldjian
San Antonio,TX
Summary
Dynamic professional with a proven track record at CGI Technologies and Solutions, enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Excelled in documentation and cross-functional collaboration, significantly contributing to continuous improvement initiatives. Skilled in Microsoft Office, with a strong foundation in both verbal and written communication.
Overview
14
14
years of professional experience
Work History
Administration: Department of Approvals
CGI Technologies and Solutions
12.2010 - Current
- Supported management with ad hoc projects for continuous improvement within the Customer Administration Department.
- Organized and maintained confidential customer information securely according to industry standards and company policy.
- Collaborated with cross-functional teams to resolve complex issues, resulting in improved client satisfaction rates.
- Increased customer retention by fostering strong relationships and providing exceptional service to clients.
Education
High School Diploma -
Southwest High
San Antonio 05-1995
Skills
- Microsoft office
- Documentation
- Complaint handling
- Negotiation
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company processes by doing follow-ups with the end user for completion of employment verification.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of rejection complaints and customer satisfaction.
- Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.
- Documented and resolved failed employment verification which led to re-processing of the request and completion of approval.
Interests
Timeline
Administration: Department of Approvals
CGI Technologies and Solutions
12.2010 - Current
High School Diploma -
Southwest High
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