Former reservations and tour operations manager and a former night shift manager with proven skills in customer service and team supervision. Expertise in workflow management and financial account oversight
Work History
Night Shift Manager and Cashier
1 Year 5 Months
Olive Grove Restaurant | 12.2023 - 05.2025
Supervised nightly operations
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Coordinated scheduling for night shift staff to maintain efficient restaurant operations.
Financial Account Management
Operations Manager
10 Years 4 Months
East Wind Tours & Travel | 08.2013 - 12.2023
Coordinated logistics for group travel arrangements, ensuring seamless customer experiences.
Managed vendor relationships to secure competitive pricing and quality services.
Arranging tourism programs, hotel bookings, church visits, and all necessary requirements.
Developed and maintained relationships with external vendors and suppliers.
Education
Master in Development Policies - Bussiness
KDI School | Seoul - South Korea | 02-2013
[KOICA scholarship - Korean embassy ]
Study Abroad: [Korea],
Diploma - Tourism And Guiding
Bible College | Bethlehem - Palestine | 09-2023
Bachelor of Arts - Media And Journalist
Al Quds University | Jerusalem - Palestine | 07-2010