George Adom Jr

• Walked individuals through basic troubleshooting tasks.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Monitored system performance and responded to alerts.
• Assisted IT staff on troubleshooting issues and closing calls.
• Analyzed network traffic and performance metrics to optimize system performance.

• Core competencies
• Configure switches and end devices to provide access to local and remote network resources
• Configure routers to enable end-to-end connectivity between remote devices
• Create IPv4 and IPv6 addressing schemes and verify network connectivity between devices
• Configure a small network with security best practices
• Troubleshoot connectivity in a small network
• Configure VLANs and Inter-VLAN routing applying security best practices
• Troubleshoot inter-VLAN routing on Layer 3 devices
• Configure redundancy on a switched network using STP and EtherChannel
• Troubleshoot EtherChannel on switched networks
• Configure dynamic address allocation in IPv6 networks
• Configure WLANs using a WLC and L2 security best practices
• Configure switch security to mitigate LAN attacks
• Configure IPv4 and IPv6 static routing on routers
• Configure single-area OSPFv2 in both point-to-point and multiaccess networks
• Mitigate threats and enhance network security using access control lists and security best practices
• Implement standard IPv4 ACLs to filter traffic and secure administrative access
• Configure NAT services on the edge router to provide IPv4 address scalability
• Professional Experience, Entering, updating and reviewing data and records
• Providing guidance and recommendations to applicants and prospective candidates
• Corresponding with applicants and prospective candidates
• Processing enrollments and dis-enrollments
• Provided passwords resets and portal navigation.

• Installed fiber, ethernet, and console cabling in climate-controlled NOC.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
• Updated internal customers regarding open tickets and status of resolutions.
• Exceeded SLA standards for response times and problem resolution.
• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Supported global network users with connectivity, VPN, and access issues.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
• Configured IP assignment, core network configuration, and DNS setup for new users.
• Managed and monitored installed systems for highest level of availability.

Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.

• Conducted site surveys to validate customer's infrastructure deliverables.
• Installed and configured new devices and system components.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Read blueprints and schematics to correctly place equipment.
• Coordinated installation of new users and relocations of existing users.
• Self-motivated, with a strong sense of personal responsibility.
• Monitored and troubleshot network alarms, isolated issues, installed, and maintained equipment such as Servers, Switches, Relay Racks, Multiplexers, Battery Racks, and Battery Fuse Panel Bays for a variety of systems – including Alcatel, Fujitsu, and Nortel among others. Monitored domestic and global networks while resolving power outages, fiber blackouts, and system tests, turnups, and rolls.

· Completed installation and testing of Nortel equipment, encompassing fiber splicing and timely delivery of cables and equipment in multi-state region.

· Played instrumental role in safe and effective installation of technical and telecommunications equipment across diverse office platforms – supporting productivity of large number of users.

· Installed nodes and data centers for Verizon, Level 3, Juniper, Time Warner, Chrysler, and British Telecom among others.

· Maintained 100% network continuity during tenure by eliminating LAN/WAN, cloud, server, and additional data communications network issues