George Adriano
Mesa,AZ
Summary
Consistent bilingual top performer with 20+ years experience.
Experienced with creating tailored customer solutions. Expert in finding needs by discovering and using data to recommend the best solution for the customer.
Overview
19
19
years of professional experience
Work History
Customer Experience Consultant
CarMax
Tempe, AZ
11.2019 - Current
- Consistent top 10% performer in the region.
- Numerous awards and contests won.
- Helped open the customer experience center. Worked there since the inception.
- Top performer on a team of 12.
- Participated in numerous CarMax Cares events.
- Was able to choose top choice in shift bid due to performance.
General Manager
Conn’s Home Plus
Phoenix, AZ
01.2017 - 01.2019
- Achieved quota 9 straight months from July 2017 to March 2018
- Did not miss a single day in 26 months.
- Hit 14.5% volume increase in first month taking over new location.
- Increased kpi’s in aps per traffic, conversion rate and csat.
- New store volume record for a month of $994,862.00 on Nov, 2018
- New store volume record of 148k in 1 day, Nov, 2018.
- Increased sales 20% from 2016 to 2018 in November from 795k to 994k.
- Highest average invoice in the district as a store 9 consecutive months, from July 2017 to March 2018.
- Multiple contest wins, including Progressive contest in Oct 2018 and June 2019.
- Increased kpi’s YOY – 4 Pillars
- Increased aps per traffic by 3% from 2017 to 2018 from 6.6% to 9.6%
- Increased CR from 11% to 12% from 2017 to 2018.
- Averaged over 2K per invoice at $2074 during tenure.
- Increased volume 10% YOY
- Minimum to 0$ loss in inventory and cash quarterly
- Managing a sales floor of up to 12 associates.
District Sales Manager
2B Wireless LLC, T-mobile Retailer
Phoenix, AZ
03.2007 - 01.2017
- Nominated for 3rd party DM of 2nd quarter in 2017 by T-mobile corporate.
- Successfully ran 4 different markets including the South, West, North and Central.
- Helped open 10 new TPRI locations.
- Completed brand conversions for Playground, Classic, and GDC stores.
- Generated highest volume per district per month, maintaining record for highest margins company wide.
- Responsible for hiring and interviewing sales representatives for the company.
- Structured training and development models in company increasing internal promotions and training
- Running energetic UnCarrier moves trainings for an entire district.
- Constantly achieved commission with a P&L compensation structure.
- Always embracing change in the sales industry creating new profit generating techniques and processes.
- Regularly met Voice of Customer and Secret shopper bonus guidelines and customer experience metrics.
- Top earner during tenure.Met both employee and store metrics on average 98% of the duration of tenure.
- Ran top volume location and corporate location.
- Trained and developed sales process for oncoming sales associates.
- Created and monitored all schedules and payroll expenditures.
- No lost inventory during tenure of position.
Store Manager/District Manager
2B Wireless, LLC. T-mobile Retailer
Phoenix, AZ
01.2007 - 01.2015
- Met both employee and store metrics on average 98% of the duration of tenure.
- Ran top volume location and corporate location.
- Trained and developed sales process for oncoming sales associates.
- Created and monitored all schedules and payroll expenditures.
- No lost inventory during tenure of position.
Education
Associate of Science -
Phoenix Community College
Phoenix, AZ01.2018
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University Of New Mexico
Phoenix, AZ01.2001
High School Diploma -
El Dorado High School
Albuquerque, NM05-1999
Skills
- Teamwork
- Discovering
- Finding needs
- CRM software proficiency
- Multitasking Abilities
- Performance tracking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Experience Consultant
CarMax
11.2019 - Current
General Manager
Conn’s Home Plus
01.2017 - 01.2019
District Sales Manager
2B Wireless LLC, T-mobile Retailer
03.2007 - 01.2017
Store Manager/District Manager
2B Wireless, LLC. T-mobile Retailer
01.2007 - 01.2015
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University Of New Mexico
Associate of Science -
Phoenix Community College
High School Diploma -
El Dorado High School