GEORGE APOSTOLAKOS
PALMETTO BAY
Overview
50
50
years of professional experience
1
1
Certification
Work History
Production Coordinator
Bus Maintenance
09.2014 - Current
- Developed and analyzed uniform workloads, performance measurements, job standards for Divisions
- Developed statistical analysis including probability theories and forecasting techniques to evaluate failure and ensure reliability of equipment and processes.
- Performed Preventive Maintenance Inspection Schedules for all Vehicles and subsystems.
- Reviewed documentation for repairs; oversaw the data entry and retrieval activities of all historical information.
- Produced and distributed various performance reports, with the preparation of the operating and capital budgets and monitoring budget adherence.
- Responsible for the effective tracking of warrantable components, ensuring that warranty data is registered, implemented and tracked in EAMS.
- Evaluated validity of failed parts with existing warranties and validates and authorizes expenditures of unwarrantable repairs.
- Developed Life Cycles for Asset Tracked Components used in the proactive identification of substandard component quality to ultimately assist in the procurement of the highest quality replacement parts and executing efficient maintenance practices thus lowering the overall cost of maintenance.
- Responsible for decisions related to payroll, time and attendance, vendors invoices, hot line, fuel tickets, logs vendor cleaning, pest control and other vendor related issues.
- Monitored work progress by comparing completion rates with schedules and advise superiors of jobs requiring expediting.
- Performed advanced statistical and trend analysis of equipment and components; implements predictive failure management process.
- Schedules and tracks all equipment calibrations in addition to equipment that has been contracted out for repair.
- Prepares timely credible reports on inventory control, failure management reporting and performance reporting.
- Coordinates, develops packages, and monitors campaign documentation for any OEM modifications or Safety Critical correction via Service Bulletins.
- Manages Division's Standard Operating Procedures control approval and revision process.
- Performed Chief or Superintendent duties, as a backup, when they are not available.
- Maintained Division's organizational chart for all employees.
- Interviews, hires, and schedules training for BMC Clerks/staff.
- Manages three BMCCs, audit their work, and evaluates their performance.
- Assists with addressing issues or concerns with TWU regarding personnel.
- Analyzed and verifies division force account personnel data, as required by federal funding agencies.
- Responded to requests for information and documentation from internal and external auditors.
- Served as a custodian of FDOT and Audit documentation.
Bus Maintenance Technician
Miami-Dade Transit
01.2004 - 08.2014
- Provided advanced diagnostics and solutions to complex technical / mechanical problems resulting in 35 percent reduction in average bus road calls.
- Analyzed, diagnosed, adjusted repairs, and overhauls a variety of diesel and gasoline engines and auxiliary equipment.
- Considerable knowledge of the operating characteristics of diesel and gasoline engines and auxiliary equipment.
- Extensive knowledge of shop equipment, precision testing, and diagnostic instruments, and specialized tools required for the repair and maintenance of transit equipment.
- Performed a variety of preventive maintenance functions to ensure proper operation of transit equipment.
- Knowledge of the occupational hazards and safety precautions required in mechanical repair work.
Eligibility Interviewer (Temp)
EASY CARD / Golden Passport
09.2010 - 03.2011
- Exercised knowledge of the laws, rules, and regulations governing eligibility for welfare benefits administered under various governmental assistance programs..
- Reviewed confidential information including personal IDs, income and health records to determine program eligibility.
- Directly assisted special need and high-risk citizens (elderly, veterans, disabled, impaired, HIV, etc.) in a busy work environment, with frequent technical downtime periods.
- Improved accountability in EASY Card Corporate Sales by designing automated reports for fiscal purposes and Excel spreadsheets for the daily and weekly reports.
- Made supervisory decisions related to eligibility and personnel.
- Troubleshoot operation and maintenance of terminals, software and printers.
Supervisor of Training (Act)
Miami Dade Transit
11.2008 - 03.2009
- Responsible for the Bus Maintenance Training Department, which includes 11 Instructors for 4 Bus facilities, 1 Rail, and 1 Mover facility.
- Developed training materials and coordinated training projects with Field Engineering and Reliability departments.
- Coordinated outside vendor training and technical information pertaining to the MDT fleet.
- Assisted in the procurement of spare parts and tools.
- Prepared and maintained Training Department Budget.
- Maintained and updated technician training logs and test records.
- Facilitated the development of in-house technical competency for bus maintenance technicians.
- Maintained entire data base for ASE certification status and training expenses for 300 plus technicians.
Special Projects Admin (Act)
MDT Bus Maintenance
12.2005 - 11.2008
- Developed Standard Operation Procedures (SOP) for NABI Brake Reline rated best in industry by the brake manufacturer.
- Designed various procedures, guides and handouts for technicians and management, including the current MDT Preventive Maintenance Inspection procedure (PMI).
- Improved the fiscal reporting and accountability by designing automated worksheets and forms for part orders and accounting for MDT Body Shops.
- Directly involved in the exchange of technical information within Bus Maintenance and with other MDT departments.
- Assisted the preparation of budget, expense and performance reporting.
- Consulted FDOT during external audits of operation procedures and efficiency analysis.
- Assisted Field Engineering with the specifications of new buses as related to training, technical information and special tools and computer equipment.
- Assisted Procurement with initial setup order of parts for MDT fleet and maintenance items for regular stock and PMI.
- Assisted the Warranty department with technical matters.
- Involved with product recalls and campaigns that include fleet surveys and fleet analysis and implementation.
- Liaison for vendors when outside representation was required for new products and testing.
- Continuously assisted the incumbent in charge with maintenance and diagnostics of electronic equipment.
- Routinely maintained department's diagnostic computers and interfaces.
- Worked with and introduced new software programs for Bus Maintenance.
- Provided on-demand assistance with all electronic equipment failures, in collaboration with the IT Department.
- Liaison for bus maintenance for EAMS.
- Worked with and helped determine and identify bus failures through the Reliability Department.
- Supervised meetings and prepared reports in absence of management staff.
- Assisted in investigations of bus accidents causing damage to County property and/or injury to persons; determined causes of accidents; assisted with writing of accident reports and developing recommendations for appropriate preventive actions.
- Developed educational safety training courses and SOP for safe operation and maintenance of buses and equipment.
- Analyzed accident frequency and severity rates.
- Developed and revised departmental safety manuals; prepared cost analyses, specifications and recommendations for the purchase of safety equipment.
- Recipient of the Employee Suggestion Program Award for independently designed and managed the implementation of 'Bus Maintenance Training Website' - a one-stop platform for access to specialized technical knowledge, resources and training for technicians, instructors and managers.
- Responsible for collecting and organizing all manuals, schematics and technical information for the entire maintenance fleet.
- Converted information into electronic format and restructured large electronic data sets into smaller usable files for web access.
- Received commendation for development of an automated Body Shop Estimator forms and SOP that made collecting claims more efficient.
- Used Adobe Acrobat, Word, Power Point, Excel, AutoCAD, Visio, Photo Shop and other programs to prepare reports and presentations.
Technician / Decision Leader
Grand Prize Chevy Oldsmobile
07.2000 - 01.2004
- Served as Shop Decision Group Leader.
- Supervised, planned, and assigned the work of subordinate mechanics.
- Conducted inspections and recommended changes to improve quality of work.
- Monitored warranty and finalized claims.
- Instructed GM Automotive Service Excellence Program (ASEP) students.
- Mentor and counsel new hire technicians on career development and professional skills.
- Shop Foreman (problem solver) in charge of Mechanic Training.
- Head of Fleet Maintenance-GSA.
- In charge of Customer Satisfaction Index Verification and Repairs.
- Performed and document car diagnostic and repair.
Assistant Service Manager
Angel Buick/Olds
07.1995 - 06.2000
- Prepared operational and financial reports for the Service Manager and the stakeholders.
- Supervised service technicians and made hiring decisions.
- Provided advisory services and technical support.
- Shop Foreman in charge of Mechanic Training.
- Provided training to new GM ASEP students.
- Monitored the Customer Satisfaction Index Verification and Repairs.
- Served as Lead Tech for Warranty Administration.
- Served as Head of new car PDI (Pre Delivery Inspection) department.
Service Manager
Supreme Oldsmobile/GMC
11.1990 - 06.1995
- Supervised preparation of cost and revenue reports by department.
- Administered and supervised service technicians.
- Dispatcher-Assistant Service Manager.
- Service Advisor.
- Used CBT for annual quality control evaluations of technicians.
- Service Technician.
- Team Leader-Body Shop.
- Trained new GM ASEP students.
Service Manager
American Oldsmobile
01.1988 - 11.1990
- Served as Shop Foreman
- Oversaw daily service operations, ensuring customer satisfaction and high-quality service delivery.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Technician
Cooper Oldsmobile
06.1978 - 12.1987
- Performed routine maintenance and repair tasks on various vehicle models.
- Diagnosed vehicle issues using specialized diagnostic tools and equipment.
Service Technician
Fincher Oldsmobile AMC
06.1976 - 05.1978
- Assisted the Radio Department.
- Served as a Porter,
- Diagnosed and repaired various vehicle systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks, enhancing reliability and longevity of vehicles.
Education
Bachelor of Arts - Public Administration
Barry University
Miami, FL03-2007
Associate of Science - Fleet Management
Broward Community College
12-2005
Affiliations
- US POLICE FEDERATION, ACTIVE MEMBER
- US PUBLIC TRANS, 2006-02-07, PROF MEMBER
- SECURE FLORIDA, ACTIVE MEMBER
- US PUBLIC ADMIN, ACTIVE MEMBER
- US NUMISMATIC, ACTIVE MEMBER
Certification
- Auto Svc Cert Motor Veh A-C, ASE
- SAFETY SPECIALIST Forklift Safety
- SAFETY SPECIALIST, National Safety Council, 2004-01-06
- No Certificate/Certification, Allen Institute, 1986-09-24
- No Certificate/Certification, General Motors, 2000-05-25
- MDC Supervisory Cert Program, MD County PDC, 2008-09-09
- MDC Supervisory Cert Program, MD County, 2008-07-18
- U.S. EPA Universal Certificate, EPA, 2004-01-30
- Auto Service Excellence Cert, Nat. Institute Auto Service Exc, 2004-10-25
- Auto Service Excellence Cert, Nat. Institute Auto Serv Excel, 2004-08-24
- Auto Service Excellence Cert, Nat. Institute Auto Serv Excel, 2006-06-30
- Auto Service Excellence Cert, ASE, 2009-04-01
- Auto Service Excellence Cert, Nat. Institute Auto SERV Excell, 2004-08-24
- Auto Service Excellence Cert, Nat. Institute Auto Serv Excel, 2009-01-19
- Auto Service Excellence Cert, ASE, 2005-06-30
- CDL/Class A
- Air Brake of CDL, DOT
Languages
English
Accomplishments
- Served as Standing Chief for Coral Way garage in the absence of a Chief for over 1 year.
- Accomplished the most challenging aspects of diagnosing, repairing, and removing highly sophisticated mechanical, electrical, and auxiliary systems.
- ·Recipient of 2008 Florida State Transportation Association Creativity and Innovation Award and MDC Employee Suggestion Program Special Award.
Honors And Awards
- Magna Cum Laude, Broward Com College, 2005-12-16
- Magna Cum Laude, Barry University, 2007-03-10
- Special Award, ASE Cert Master Auto, 2003-08-28
- Special Award, Human Resources MDT, 2008-10-02
- Recognition Award, C. Rodriguez / MDT, 2006-06-04
- Recognition Award, Orlando Falls / MDT, 2008-07-17
- Recognition Award, W. Attias / MDT, 2009-02-10
- Recognition Award, W. Attias / MDT, 2010-05-19
- Recognition Award, Hinton / MDT, 2011-03-29
- Recognition Award, Guido Valdes / MDT, 2012-07-02
- Recognition Award, J. Ortega / MDT, 2008-11-04
- Recognition Award, Ruth Owens Ed Center, 2006-12-13
- Recognition Award, Village Green Elem, 2007-05-11
- Recognition Award, ESP- MD County, 2008-06-04
- Recognition Award, Ken Jones / MDT, 2008-08-01
- Innovator Award, FPTA, 2008-10-22
- Nominee, Library of Poetry, 2000-11-30
- Service Delivery - Winner, eBay Perform&Prof, 2001-03-30
- Employee of the Quarter, MDT, 2010-07-23
- Employee of the Month, MDTransit, 2010-05-31
- Employee of the Month, Miami-Dade Transit, 2006-10-01
- Deans Award, GM Auto Service Educ, 1999-05-11
Training
- Managing Transit Emergencies, MDI-Start-MDT, 2011-01-05
- Pivot Tables for Excel, MDC, 2009-01-15
- Diversity Training, NTI, 2009-01-09
- Stress Management, MDC, 2008-10-02
- Conflict Resolution Skills, MDC, 2008-09-24
- Leadership, MDC, 2008-09-22
- Structured Interview Selection, MDC, 2008-09-19
- Time Management Skills, MDC, 2008-09-18
- Service Excellence Training, MDT, 2008-09-18
- Senior Management Perf App, MDC, 2008-09-12
- Interviewing Made Easy, MDC, 2008-09-12
- Motivation and Delegation, MDT, 2008-09-05
- Making Meetings Work, MDC, 2008-08-29
- Employee Recognition, MDT, 2008-08-29
- Mediating Workplace Disputes, MDC, 2008-08-21
- Highly Effective Teams, Miami Dade College, 2008-07-24
- Creative Problem Solving Strat, Miami Dade College, 2008-07-17
- Conflict Management Resolution, Miami Dade College, 2008-07-17
- MDT Anti-Terrorism, CRA Inc., 2008-07-16
- Performance Evaluation, MDC, 2008-07-11
- Problem Solving for Management, MDC, 2008-07-08
- Word 2003-Level 1, New Horizons, 2008-06-27
- Violence in the Workplace, Miami Dade College, 2008-06-26
- Coaching Skills for Instructor, NTI, 2008-06-25
- Customer Service & Communicate, Miami Dade College, 2008-06-23
- Word 2003-Level 3, New Horizons, 2008-06-19
- Power Point 2003-Level 2, New Horizons, 2008-06-06
- Word 2003-Level 2, New Horizons, 2008-05-28
- EAM Update, EAMs, 2008-03-17
- Excel 2003-Level 3, New Horizons, 2008-02-13
- Excel 2003-Level 2, New Horizons, 2007-11-09
- Excel 2003-Level 1, New Horizons, 2007-11-02
- Mapping With Visio, MD County, 2007-10-04
- Active Fuel Injector Tester, GM Technical College, 2007-08-21
- 2006 Chevrolet Corvette System, GM Technical College, 2007-07-24
- 2005 Chevrolet Corvette Feature, GM Technical College, 2007-07-24
- 2006 SKH-TCU- Service Programs, GM Technical College, 2007-06-05
- Automatic Transmission/ Theory, GM Technical College, 2007-05-25
- Auto Transmission/17041.20H-R2, GM Technical College, 2006-05-30
- Automatic Transaxles, GM Technical College, 2005-07-08
- 6.0L / 8.1L Gasoline Engine Po, GM Technical College, 2005-05-06
- Advanced HVAC Systems Diagn, GM Technical College, 2004-09-09
- Advanced HVAC Systems Diagn II, GM Technical College, 2004-09-09
- 4L80-E Transmission (GMICT/Med, GM Technical College, 2004-06-24
- NEO/Ethics, MD County, 2004-02-25
- BM Technician Training-7 Month, MDT, 2004-01-20
- 6.6L Duramax Diesel Engine (GM, GM Technical College, 2003-05-21
- Sup Windows 2000 Server, Miami Dade Com College, 2003-02-02
- Sup Windows 2000 Professional, Miami Dade Com College, 2003-02-02
- 6.5 L Diesel Engine, GM Technical College, 2002-07-24
- Allison LCT 1000 Automatic Tra, GM Technical College, 2002-07-19
- 4T40-E Automatic Transaxle, GM Technical College, 2002-04-17
- Allison LCT 1000 Automatic Tra, GM Technical College, 2002-04-10
- 4T80-E Automatic Transaxle, GM Technical College, 2002-03-25
- Allison LCT 1000 Auto Trans II, GM Technical College, 2002-03-08
- Allison LCT 1000 Auto Trans I, GM Technical College, 2002-03-08
- 4T65-E Automatic Transaxle, GM Technical College, 2002-03-03
- 4L60-E Automatic Transmission, GM Technical College, 2002-02-19
- Networking Technologies, Miami Dade Com College, 2002-01-05
- Micro Computer Usage, Miami Dade Com College, 2002-01-03
- ACR 2000 Familiarization, GM Technical College, 2001-10-03
- 4200 Camshaft Position Actuator, GM Technical College, 2001-05-18
- Advanced HVAC System Diagnosis, GM Technical College, 2001-01-01
- Advanced HVAC Systems Diagn I, GM Technical College, 2000-03-13
- Auto Transmission/Transaxle II, GM Technical College, 2000-01-06
- Auto Transmission/Diagnostic I, GM Technical College, 2000-01-06
- Auto Transmission 17041.20W, GM Technical College, 2000-01-06
- Auto Transmission/Transaxle I, GM Technical College, 2000-01-06
Timeline
Production Coordinator
Bus Maintenance
09.2014 - Current
Eligibility Interviewer (Temp)
EASY CARD / Golden Passport
09.2010 - 03.2011
Supervisor of Training (Act)
Miami Dade Transit
11.2008 - 03.2009
Special Projects Admin (Act)
MDT Bus Maintenance
12.2005 - 11.2008
Bus Maintenance Technician
Miami-Dade Transit
01.2004 - 08.2014
Technician / Decision Leader
Grand Prize Chevy Oldsmobile
07.2000 - 01.2004
Assistant Service Manager
Angel Buick/Olds
07.1995 - 06.2000
Service Manager
Supreme Oldsmobile/GMC
11.1990 - 06.1995
Service Manager
American Oldsmobile
01.1988 - 11.1990
Service Technician
Cooper Oldsmobile
06.1978 - 12.1987
Service Technician
Fincher Oldsmobile AMC
06.1976 - 05.1978
Bachelor of Arts - Public Administration
Barry University
Associate of Science - Fleet Management
Broward Community College