George Arroyo
North Las Vegas,NV
Summary
High-performing professional with multiple years of experience delivering successful improvements for business operations, profitability and team development. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Crossroads Courier
Las Vegas, NV
04.2019 - 07.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Built strong operational teams to meet process and production demands.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Operations Manager
BeavEx Inc.
Las Vegas, NV
04.2014 - 04.2019
Operations Manager
Velocity Express
Las Vegas, NV
06.2004 - 04.2014
Education
Business Administration
San Diego State Univeristy
San Diego, CASkills
- P&L Management
- Team Leadership
- Staff Training
- Cost Reduction
Affiliations
- Church Board Member for Las Vegas Church of the Nazarene - 2022 to 2024.
Certification
- Forklift Certified - 2023 to 2025
Timeline
Operations Manager
Crossroads Courier
04.2019 - 07.2024
Operations Manager
BeavEx Inc.
04.2014 - 04.2019
Operations Manager
Velocity Express
06.2004 - 04.2014
Business Administration
San Diego State Univeristy
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