- Some of my favorite hobbies include hiking, mountain biking, sailing, attending concerts and music festivals, playing the mandolin, jamming, and getting to know local musicians
George Bachleda
Marquette,Michigan
Summary
Proven ability to enhance customer satisfaction and manage bookings effectively. I am excited to contribute to team success in exciting, community-oriented environments!
Overview
3
3
years of professional experience
Work History
Concert Coordination/Hospitality Intern
Lavender Hill Farm
05.2025 - 08.2025
- Assisted in daily operations and guest services to enhance customer satisfaction.
- Learned and utilized reservation systems to manage bookings efficiently.
- Supported coworkers in check-in/check-out procedures for a seamless guest experience.
- Collaborated with team members to maintain cleanliness and organization in the theatre and common areas.
- Shadowed senior staff to understand industry standards and best practices in hospitality.
- Attended to artists' needs, ensuring they had everything they needed for a great performance.
Customer Service Cashier
Gulino's Pizza & Sons
09.2022 - 04.2025
- Processed customer transactions efficiently using point-of-sale system.
- Managed cash drawer, ensuring accuracy in daily reconciliations.
- Assisted customers with creative suggestions for menu selections and handled special requests.
- Handled customer inquiries over the phone and in person, and resolved issues promptly to enhance satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained an organized, welcoming environment for customers to enjoy their woodfired pizza.
Sailing Instructor
Saginaw Bay Community Sailing Association (SBCSA)
06.2022 - 08.2024
- Instructed sailing techniques to diverse groups, ages 8-88, enhancing skill levels, teamwork, and building community.
- Worked with organizations like the Boys and Girls Club of America, YMCA, and local library summer reading programs to make sailing a more accessible sport for everybody, and encourage fun on the water while learning important safety skills and practicing critical thinking.
- Developed customized lesson plans based on individual student needs and sailing proficiency.
- Ensured safety protocols were consistently followed during all sailing activities and training sessions.
- Evaluated student performance regularly, providing constructive feedback to improve skills and confidence.
Education
Bachelor of Science - Public Relations
Northern Michigan University
Marquette, MI12-2028
General Studies - Marketing
Delta College
Bay City, MI04-2025
Skills
- Front desk services
- Sales and upselling
- Support for event organization
- Customer engagement
- Strong organizational abilities
- Customer service in hospitality and food service
- Building professional connections
- Tourism industry awareness
Affiliations
- Programming Committee - Blissfest Music Organization
- Festival Operations Committee - Blissfest Music Organization
- NMU Sailing Team
Interests
Timeline
Concert Coordination/Hospitality Intern
Lavender Hill Farm
05.2025 - 08.2025
Customer Service Cashier
Gulino's Pizza & Sons
09.2022 - 04.2025
Sailing Instructor
Saginaw Bay Community Sailing Association (SBCSA)
06.2022 - 08.2024
Bachelor of Science - Public Relations
Northern Michigan University
General Studies - Marketing
Delta College