George Bato
Customer Service Professional
Sterling Heights,MI
Summary
Dedicated, service-driven professional with a proven track record in high-pressure, guest-facing environments. Experienced in de-escalating sensitive situations, leading teams through crisis response, and delivering elevated experiences to a diverse clientele. Recognized for adaptability, strong communication skills, and a calm, safety-first approach aligned with Delta’s core values. Passionate about creating memorable, compassionate service moments while prioritizing safety, professionalism, and teamwork. Fully committed to representing the Delta brand with integrity, resilience, and world-class hospitality.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Sales Advisor
Diptyque
09.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up.
- Maintained high levels of customer satisfaction and retention through empathetic listening and personalized attention.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Supported company growth by consistently meeting or exceeding performance metrics for sales, and customer satisfaction surveys.
Luxury Brand Representative
Givenchy and Augustinus Bader
09.2022 - 09.2023
- Entrusted with temporary leadership assignments to restore consistency, elevate service standards, and prepare regional teams for sustainable success.
- Recruitment and retention of a high-performing sales team is essential to maintain and expand the business after my departure.
- Mentored and educated new team members to help them develop essential skills for success in their roles as Brand Representatives.
Beauty Advisor / Co-General Manager
Sephora and Ulta
11.2018 - 09.2022
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Participated in district and regional safety programs, and upheld a safety culture.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Acted as Manager on Duty during a critical safety incident, ensuring the protection of guests and staff, and was recognized by district and regional leadership for outstanding response and crisis leadership.
Education
No Degree - Cultural Anthropology
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ 05.2001 -
Skills
Customer service
Affiliations
- Honor Thespian with the international Thespian Society
Certification
Adult and Infant CPR, AED, and First Aid
Timeline
Adult and Infant CPR, AED, and First Aid
01-2027
Senior Sales Advisor
Diptyque
09.2023 - Current
Luxury Brand Representative
Givenchy and Augustinus Bader
09.2022 - 09.2023
Beauty Advisor / Co-General Manager
Sephora and Ulta
11.2018 - 09.2022
No Degree - Cultural Anthropology
Maricopa Community Colleges, Chandler-Gilbert Community College
05.2001 -
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