James Cronkrite
Salt Lake City,Utah
Summary
Motivated and excited to pursue a tech career. Started taking information technology courses via Salt Lake Technical College in 2023, and currently still expanding skills and knowledge through those courses in the present. Previous work background in sales/customer care and all skills relating to.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Sales Advisor
PillPack Pharmacy
02.2018 - 07.2020
- Guided customers through medication management and personalized health solutions.
- Developed strong relationships with clients, ensuring satisfaction and loyalty.
- Created customized solutions for clients based on their unique needs, fostering long-term partnerships.
- Transitioned into customer care hybrid role after Amazon acquisition.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls, ensuring timely resolution of issues.
- Documented customer interactions accurately in CRM systems for future reference.
Golf Course Attendant
Promontoryclub
04.2017 - 09.2017
- Maintained cleanliness and organization of golf course facilities to enhance guest experience.
- Assisted in daily setup and breakdown of golf events, ensuring timely operations.
- Provided excellent customer service by addressing member inquiries and concerns promptly.
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
Call Center Representative
Cicerogroup
09.2016 - 01.2017
- Reached out via outbound call to patients that recently had a healthcare visit to conduct a satisfaction survey for various clients.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Information Technology
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Olympus High School
Salt Lake City, UT06-2016
Skills
- Client acquisition
- Team building
- Teamwork and collaboration
- Time management
- Customer satisfaction
- Team collaboration
- Effective communication
- Customer service
- Inbound customer service
- Problem resolution
Certification
- Desktop support technician (SLTC)(expiration unknown)
- CompTIA Sec + (In progress)
- CompTIA A+ 1 and 2 (in progress)
- CompTIA Net + (in progress)
Languages
English
Native or Bilingual
Interests
-Hockey
-Video Games
-Fly fishing
-Camping
-Gym
-Cars/motorcycles
-Technology
Timeline
Senior Sales Advisor
PillPack Pharmacy
02.2018 - 07.2020
Golf Course Attendant
Promontoryclub
04.2017 - 09.2017
Call Center Representative
Cicerogroup
09.2016 - 01.2017
Information Technology
Salt Lake Community College
High School Diploma -
Olympus High School