GEORGE CARTY
Jacksonville,USA
Summary
Dynamic Quality Assurance Specialist with extensive experience at Firstsource Health Plans, adept at enhancing quality metrics and implementing procedural improvements. Skilled in training and educating teams on QA standards, fostering a culture of excellence. Proficient in Microsoft Office and committed to delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Firstsource Health Plans & healthcare
Louisville, KY
04.2021 - 12.2025
- Completed deviation forms and collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Developed monthly statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
- Promoted adherence to quality standards by educating Agent's on quality control.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Quality Assurance Specialist
BroadPath Healthcare Solutions
Tucson, AZ
11.2020 - 02.2021
- Temporary Assignment
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Quality Assurance Specialist
Engagent Health
Plantation, FL
01.2020 - 10.2020
- Completed deviation forms and collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Promoted adherence to quality standards by educating Agent's on quality control.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Quality Assurance Specialist
SITEL Worldwide Corporation
Pompano Beach, FL
12.2017 - 01.2020
- Completed deviation forms and collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Promoted adherence to quality standards by educating Agent's on quality control.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Customer Service Representative
Connexion Point LLC
Sunrise, FL
01.2016 - 11.2017
- Temporary Assignment
- Answered all inbound client calls with questions about differences in Medicare plans.
- Notated all client information and transfer to Sale Representative.
- Completed enrollment applications for potential clients.
Education
B.A - Accounting
UNIVERSITY OF PHOENIX
Jacksonville, FLSkills
- Lotus 123
- Microsoft Office
- 10 key by touch
- Life Health & Annuity Insurance
- License
- ICD 9 Codes
- Quality Assurance
- Training
- Customer Service
- General Accounting
- Benefits
- Billing
- Bookkeeping
- Call center
- Coaching
- Contracts
- Clients
- Forms
- Insurance
- Letters
- Exchange
- Office
- Read
- Spreadsheets
- Telephone
- Vision
- Writer
- Employee training
- Quality assurance
References
References available upon request.
Timeline
Quality Assurance Specialist
Firstsource Health Plans & healthcare
04.2021 - 12.2025
Quality Assurance Specialist
BroadPath Healthcare Solutions
11.2020 - 02.2021
Quality Assurance Specialist
Engagent Health
01.2020 - 10.2020
Quality Assurance Specialist
SITEL Worldwide Corporation
12.2017 - 01.2020
Customer Service Representative
Connexion Point LLC
01.2016 - 11.2017
B.A - Accounting
UNIVERSITY OF PHOENIX
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