George Collins
Owings Mills,MD
Summary
Professional investigator with extensive experience in leading comprehensive investigations and resolving complex cases. Proven ability to collaborate effectively with teams and stakeholders, ensuring accurate and timely results. Known for reliability and adaptability, with expertise in investigative techniques and legal compliance.
Overview
14
14
years of professional experience
Work History
Senior Investigator
EEOC Baltimore
Baltimore, MD
05.2014 - Current
- Perform preliminary screenings of charging parties with complaints of discrimination at their places of employment
- Counsel charging parties regarding EEOC laws
- Extract data from preliminary screenings and entered the information of the clients into the EEOC database
- Develop case analysis’ on discrimination cases in progress and determine cause or no cause findings
- Conduct fact finding conferences and conciliations for case resolution
- Conduct on-site investigations to determine cause or no cause findings
- Coach and mentor new hires
Business-to-Business Customer Service Representative
Black and Decker
Towson, MD
07.2013 - 05.2014
- Provide order updates for Black & Decker, Dewalt, and Porter-Cable distributors
- Place orders for Black & Decker, Dewalt, and Porter-Cable distributors
- Provide technical support on Black & Decker, Dewalt, and Porter Cable Products when needed
- Correspond with distributors regarding pricing and product updates
- Correspond with product distributors through email regarding Black & Decker, Dewalt, and Porter-Cable products
- Retain distributors’ business while offering creative solutions
End User Service Agent
Black & Decker
Towson, MD
09.2011 - 07.2013
- Performed one call resolution on Black & Decker power tools, outdoor tools, and cleaning products
- Processed courtesy orders for Black and Decker customers and disclose shipment information
- Provided customers with warranty and product availability information
- Corresponded with customer e-mails regarding Black & Decker, Dewalt, and Porter-Cable products
- Corresponded with customers regarding product recalls on Black & Decker and Dewalt products
- Coached and mentored new hires
- Retained customer’s business while offering creative solutions
Education
Bachelor of Science - Business Administration
Morgan State University
Baltimore, MD05-2011
Skills
- Agency Record Center (ARC)
- Integrated Mission System (IMS)
- Proficient in Microsoft Word, Microsoft PowerPoint Presentations, Microsoft Excel
- Strong Interpersonal Skills, Writing Skills, Presentation Skills, Negotiation Skills, Intercultural Know-How, Team Oriented
- Detailed report writing
- Data review
- Scheduling proficiency
- Legal compliance
- Investigative tools
- Expert interviewing skills
Timeline
Senior Investigator
EEOC Baltimore
05.2014 - Current
Business-to-Business Customer Service Representative
Black and Decker
07.2013 - 05.2014
End User Service Agent
Black & Decker
09.2011 - 07.2013
Bachelor of Science - Business Administration
Morgan State University