Open To Work
George Costen II
Fort Mill,SC
Work Preference
Summary
Customer Service and Patient Support Professional with over 10 years of experienced supporting patients, healthcare ,e providers, pharmacies, and insurance program. Skilled in claims resolution, pharmacy support services, patient assistance programs, problem resolution, and customer management. Proven ability to manage high- volume interactions while maintaining accuracy, compliance, and exceptional customer service.
Overview
2027
2027
years of professional experience
Work History
Patient Support Specialist/ Lilly
IQVIA
New Providence, NJ
03.2021 - Current
- Conducted thorough verification of insurance eligibility and claims data to support accurate processing.
- Evaluated customer inquiries to enhance service quality and resolve underlying issues.
- Conducted regular assessments to ensure program compliance and alignment with established quality standards.
- Tracked and recorded case outcomes to ensure compliance and streamline case management processes.
- Assessed claim rejections to establish effective resolution pathways.
- Evaluated documentation for precision and adherence to compliance requirements to support organizational integrity.
- Identified and addressed reimbursement and insurance-related issues to facilitate efficient claims processing.
- Monitored trends to enhance patient access and improve service quality.
- Oversaw maintenance of detailed records and ensured audit-ready documentation.
Patient Support Specialist/Humira, Taltz, Copaxone
IQVIA
New Providence, NJ
2019 - 03.2021
- Investigated claim and reimbursement issues to ensure compliance and accuracy.
- Maintained accurate records and performed data entry to ensure data integrity and reliability.
- Managed resolution of escalated cases while documenting findings to enhance case management processes.
- Facilitated quality assurance and compliance efforts to ensure adherence to industry regulations.
Subpoena Clerk
T-Mobile
Parsippany, NJ
2009 - 2013
- Oversaw the accurate documentation and compliance of incoming subpoenas to uphold legal integrity.
- Coordinated interactions between legal teams and law enforcement agencies to enhance efficiency in subpoena management.
- Managed comprehensive documentation of subpoenas to enhance case tracking and reporting accuracy.
- Assessed legal documents for accuracy and adherence to compliance requirements to mitigate risks.
- Managed confidential record-keeping processes to support timely project completion.
- Managed subpoena processing and documentation accuracy to ensure compliance with legal requirements.
Education
Bachelor of Arts - Business Management
Curry College
Milton, MA12-1998
Skills
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Medical terminology
Timeline
Patient Support Specialist/ Lilly
IQVIA
03.2021 - Current
Patient Support Specialist/Humira, Taltz, Copaxone
IQVIA
2019 - 03.2021
Subpoena Clerk
T-Mobile
2009 - 2013
Bachelor of Arts - Business Management
Curry College