GEORGE DELEON
Mission Viejo,CA
Summary
Highly organized and detail-oriented proffesional with advanced knowledge of automotive industry, with a drive to exceed expectations. Skilled in customer retention, diagnostics consultation,sales and efficiency. Seeking to apply skills and knowledge to contribute to team success.
Overview
8
8
years of professional experience
Work History
Service Advisor
Tuttle Click Ford
San Juan Capistrano, CA
03.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Successfully achieved an average of $135,000 in sales monthly, always top 3 performer of the month on a team of 7 advisors
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coordinated service appointments and effectively managed technician schedules to maximize efficiency.
Sales and Leasing Consultant
SIMPSON CHEVROLET OF IRVINE
Irvine, CA, US
10.2022 - 02.2024
- Successfully achieved and surpassed monthly sales targets averaging 15 vehicles sold monthly.
- Provided exceptional customer service by addressing inquiries, concerns, and providing transparent information on pricing, financing, and warranties.
- Utilized sales CRM software and digital tools to track leads, manage customer interactions.
- Guided clients through vehicle selection, ensuring alignment with needs and preferences.
Service Advisor Assistant
SANTA MARGARITA FORD
Rancho Santa Margarita, US
08.2020 - 08.2022
- Greet and check in customers for service appointments in a timely and professional manner.
- Prepare accurate and detailed repair orders for customers.
- Collaborated with technicians to communicate service recommendations and updates to customers effectively.
- Coordinated appointment scheduling for vehicle service, enhancing customer satisfaction and workflow efficiency.
Quick Service Technician
IRVINE BMW
Irvine, US
05.2018 - 07.2020
- Conducted routine maintenance services, enhancing vehicle reliability and longevity.
- Completed manufacturer standard repairs such as oil changes, tire rotations, and tire changes.
- Checked in new inventory vehicles as well as vehicle safety inspections and completed safety recalls.
- Diagnosed and repaired complex vehicle systems, ensuring optimal performance and customer satisfaction.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA2017
Skills
- Adaptability
- Management
- Problem-Solving
- Customer service
- Communication
- Organized
- Computer skills
Timeline
Service Advisor
Tuttle Click Ford
03.2024 - Current
Sales and Leasing Consultant
SIMPSON CHEVROLET OF IRVINE
10.2022 - 02.2024
Service Advisor Assistant
SANTA MARGARITA FORD
08.2020 - 08.2022
Quick Service Technician
IRVINE BMW
05.2018 - 07.2020
High School Diploma -
Mission Viejo High School