BRADY CRAWFORD
Prineville,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Lithia
02.2024 - Current
- Assisted customers in understanding service options and pricing structures.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Communicated effectively with technicians to relay customer needs and service updates.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Parts Advisor
Lithia
06.2023 - 02.2024
- Assisted customers in identifying and sourcing required parts to ensure efficient service delivery.
- Managed inventory levels, ensuring accurate stock records and minimizing discrepancies.
- Provided technical support for parts inquiries, enhancing customer satisfaction and retention.
- Collaborated with service technicians to streamline parts ordering processes and reduce turnaround times.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Hunting Lead
Sportsman's Warehouse
08.2022 - 06.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Hunting Sales Associate
Sportsman's Warehouse
06.2022 - 08.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
Ranch hand
The Canyons
06.2020 - 08.2020
- Maintained and cared for cars, trucks, snowmobiles, 4-wheelers, and ranch equipment
- Maintained ditches, headgates, and piping for proper irrigation
- Performed groundskeeping and building maintenance duties
- Mowed lawn by hand, weed-whacking, and using riding lawnmower
- Trimmed and edged grass around walks, flower beds, and walls.
Pump attendant
11.2019 - 03.2020
- Kept the work and customer areas free of trash and debris to maintain a presentable, safe space
- Taught new employees important procedures such as maintaining fuel pumps and propane pumps
- Satisfied customers by delivering speedy and friendly service
Crew member
KFC
06.2019 - 09.2019
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Ordered, organized, and rotated supplies
- Determined team targets and implemented plans to achieve goals at individual and group level
- Met targets consistently by working hard and with strong attention to detail.
Education
High School Diploma -
Redmond High School
Redmond, OR09.2021
Skills
- Multitasking Problem solving
- Keen eye for detail
- Adaptability
- Effective communication
- Reliable
- Effective decision-making
- Analytical thinking
- Collaboration and teamwork
- Problem-Solving
Timeline
Service Advisor
Lithia
02.2024 - Current
Parts Advisor
Lithia
06.2023 - 02.2024
Hunting Lead
Sportsman's Warehouse
08.2022 - 06.2023
Hunting Sales Associate
Sportsman's Warehouse
06.2022 - 08.2022
Ranch hand
The Canyons
06.2020 - 08.2020
Pump attendant
11.2019 - 03.2020
Crew member
KFC
06.2019 - 09.2019
High School Diploma -
Redmond High School