William McKenna
Rochester,NY
Summary
Comfortable standing for long periods of time, and safely lifting heavy loads. Highly organized Order Manager with relevant experience in order processing, inventory control, and customer service. Possess strong skills in multitasking, problem-solving, and communication that enhance operational efficiency. Notable for improving order accuracy and enhancing customer satisfaction rates. Can use a forklift, pallet jack, and scissor lift.
Overview
8
8
years of professional experience
Work History
Order Manager
Rocnet Supply
Reno, NV
06.2022 - Current
- Streamlined order processing and tracking to ensure timely deliveries.
- Developed efficient workflows for order placement and processing.
- Resolved order discrepancies through effective problem-solving techniques.
- Collaborated with team members to enhance shipping and logistics operations.
- Coordinated with internal departments to monitor order statuses.
- Created strategies to increase efficiency in order handling activities.
- Trained new staff on proper order management procedures.
- Led daily order management operations meetings, coordinating with sales, logistics, and fulfillment to resolve exceptions and meet SLAs.
- Established vendor relationships to secure competitive product pricing.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Facilitated communication between vendors and internal departments for smooth operations.
HVAC Technician
John Betlem Heating & Cooling
Rochester, NY
09.2019 - 08.2021
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Wired both line and low voltage to heating and cooling equipment.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
- Made sure serial numbers were correct and matched up with parts we used.
Crew member
Wendys
Fairport, NY
09.2017 - 09.2020
- As a crew member we were to exchange goods for money, make sure orders were made correctly and keep comstumers satisfied
- Also, we had to make plans and ideas on how to position every worker to make an efficient day of work.
Education
HVAC Installation And Repair
Apprentice John Betlem HVAC
Rochester, NY01-2020
High School Diploma -
Fairport High School
01.2019
Skills
- Multitasking Problem solving
- Communicating ideas Time management
- Team work Active listening
- Adaptation
- Verbal and Written Communication
- Customer Service
- Equipment Calibration
- Heavy Lifting
- Valid Nevada Driver's License
- Excellent Problem Solver
- Order processing
Timeline
Order Manager
Rocnet Supply
06.2022 - Current
HVAC Technician
John Betlem Heating & Cooling
09.2019 - 08.2021
Crew member
Wendys
09.2017 - 09.2020
HVAC Installation And Repair
Apprentice John Betlem HVAC
High School Diploma -
Fairport High School